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- Tasks: Support the Environmental Services Team while completing a Level 2 Customer Services Apprenticeship.
- Company: Join Stoke-on-Trent City Council, committed to diversity and inclusion.
- Benefits: Competitive salary, hybrid working options, and excellent local authority pension scheme.
- Why this job: Gain practical experience and develop your customer service skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Embrace a diverse workplace where everyone can thrive and succeed together.
The predicted salary is between 14 - 15 £ per hour.
The Environmental Services Team is looking for an apprentice to help support the team while completing a Level 2 Customer Services Apprenticeship.
Responsibilities
- Provide a high level of customer service and administrative support for the department.
- Use IT systems and maintain records and files.
- Visit council premises to gain practical experience.
What we offer
- A competitive salary based on your skills, experience and talent.
- Hybrid and flexible working options.
- An excellent local authority benefits pension scheme.
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.
Pre-employment Checks
- Right to Work in the UK.
- Proof of address.
- Satisfactory references.
- Occupational Health Clearance.
- Evidence of professional qualifications or registrations.
- DBS check at the appropriate level (if applicable).
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
Environmental Services Customer Support Apprentice in Stoke-on-Trent employer: Stoke on Trent City Council
Contact Detail:
Stoke on Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environmental Services Customer Support Apprentice in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Stoke-on-Trent City Council and their Environmental Services Team. Understanding their values and mission will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills align with the role and be ready to share examples of your customer service experience. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Environmental Services Customer Support Apprentice in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and environmental services shine through. We want to see that you’re excited about the role and ready to learn!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Stoke on Trent City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Environmental Services Customer Support Apprentice. Familiarise yourself with the responsibilities mentioned in the job description, like providing customer service and administrative support. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Think about examples from your past experiences that demonstrate your customer service skills and ability to use IT systems. Prepare to discuss how you've handled customer queries or maintained records in previous roles or even during your studies. Specific examples will make your answers stand out!
✨Ask Smart Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team, the training opportunities, or the hybrid working options. This shows that you're engaged and eager to learn more about the role and the company culture.
✨Be Yourself
Remember, they want to see the real you! Stoke-on-Trent City Council values diversity and inclusion, so don’t hesitate to share your unique background and experiences. Being authentic can help you connect better with the interviewers and leave a lasting impression.