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- Tasks: Provide top-notch customer support via phone and face-to-face interactions.
- Company: Local public authority in Stoke-on-Trent with a commitment to community service.
- Benefits: Competitive salary, professional development, and hybrid working options.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong interpersonal skills.
- Other info: Dynamic role with opportunities for growth and adaptability.
The predicted salary is between 30000 - 42000 £ per year.
A local public authority in Stoke-on-Trent is seeking a dedicated individual for a customer service role focused on providing efficient telephone and face-to-face support.
Responsibilities include:
- Answering public inquiries
- Handling payments
- Maintaining data integrity
Successful candidates will have:
- Experience in customer services
- Strong interpersonal skills
- The ability to adapt to various service needs
This role offers a competitive salary, professional development opportunities, and hybrid working options.
Customer Care Specialist — Hybrid Public Service Role in Stoke-on-Trent employer: Stoke-on-Trent City Council
Contact Detail:
Stoke-on-Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist — Hybrid Public Service Role in Stoke-on-Trent
✨Tip Number 1
Make sure to brush up on your customer service skills! Think about past experiences where you’ve handled inquiries or resolved issues. We want to hear those stories during the interview!
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or face-to-face, being clear and friendly is key. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Research the local public authority! Knowing their values and services can help you tailor your responses in the interview. It shows you’re genuinely interested in the role and the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Specialist — Hybrid Public Service Role in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and interpersonal skills. We want to see how you've handled inquiries and payments in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer care and how you can adapt to different service needs. Let us know what makes you the perfect fit for this role.
Showcase Your Communication Skills: Since this role involves both telephone and face-to-face support, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Stoke-on-Trent City Council
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled inquiries in the past, especially over the phone or face-to-face. Think of specific examples where you provided excellent service or resolved a difficult situation.
✨Show Off Your Interpersonal Skills
This role is all about connecting with people, so be prepared to demonstrate your interpersonal skills. Practice active listening and empathy during the interview. You might even want to role-play common scenarios to show how you'd handle them.
✨Familiarise Yourself with the Authority's Services
Do some homework on the local public authority and its services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role. It also gives you a chance to ask insightful questions!
✨Be Ready for Hybrid Working Questions
Since this is a hybrid role, think about how you can manage your time and tasks effectively in both remote and in-person settings. Be prepared to discuss your strategies for staying organised and maintaining communication with your team.