At a Glance
- Tasks: Provide top-notch AV support, installation, and maintenance across various technologies.
- Company: Join a dynamic ICT support team in a local authority setting.
- Benefits: Enjoy competitive salary, hybrid work options, and generous holiday allowances.
- Other info: Embrace a culture of equality and diversity with opportunities for professional growth.
- Why this job: Make a real impact by enhancing audio-visual experiences for diverse users.
- Qualifications: Strong AV tech skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
We require a skilled and experienced AV Support Technician to join our ICT support team. The role involves providing a full audio‑visual support service – installation, configuration, maintenance, fault diagnosis and support of AV systems and facilities – across a wide range of technologies and solutions.
Responsibilities
- Provide professional, effective and rapid audio‑visual support to staff across the authority.
- Perform proactive maintenance of AV equipment, video conferencing and unified communications solutions in meeting rooms and spaces.
- Work in numerous technical capacities on live events in varied venues and locations.
- Manage the customer relationship during the support process.
Qualifications
- Strong technical aptitude with specialist AV hardware and software, including Microsoft Teams, video conferencing, sound engineering, video production and streaming solutions.
- Excellent communication skills, both written and verbal, and ability to work with technical and non‑technical users as well as senior staff.
- Enthusiastic personality, quick learner, strong attention to detail.
- Experience in AV support, installation and maintenance is required.
Benefits
- Competitive salary based on your skills, experience and talent.
- Hybrid and flexible working options.
- Excellent local authority benefits pension scheme.
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.
- Generous holidays, defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes and access to lifestyle benefits.
Equality and Diversity
Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need. Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other and serve as a voice for under‑represented groups to advise and support the organisation when developing policies and services.
AV Support Technician in Stoke-on-Trent employer: Stoke-on-Trent City Council
Join our dynamic ICT support team as an AV Support Technician, where you'll enjoy a collaborative work culture that values professional growth and inclusivity. With competitive salaries, flexible working options, and a strong commitment to employee development through training and mentorship, we ensure that our staff are well-equipped to thrive in their roles while making a meaningful impact in the community. Our comprehensive benefits package, including generous holidays and a robust pension scheme, further enhances the rewarding experience of working with us.
Contact Details:
Stoke-on-Trent City Council Recruitment Team
