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- Tasks: Manage estates and ensure safe, tidy communal areas for tenants.
- Company: Stoke-on-Trent City Council, committed to diversity and inclusion.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Join a diverse team and help create a welcoming environment for all.
The predicted salary is between 28598 - 31022 £ per year.
Directorate: Housing, Regeneration and Operations
Section: Housing Management
Location: Civic Centre
Grade: Level 6
Salary: £28,598 - £31,022 per annum
Hours: 37 hours per week
This advert is open to both Internal and External applicants.
Job Summary:
You will provide efficient, effective and responsive tenancy and estate management services on all housing management issues within a designated work area (in line with agreed policies and priorities of the Council). You will conduct regular street and apartment block inspections to ensure that tenants keep to their Tenancy Agreements and ensure that our communal areas and housing estates are safe, tidy and maintained to a satisfactory condition.
Excellent communication and customer care skills are required as you will be expected to deal with customers on a daily basis as well as staff from other departments and our partner organisations. You will undertake both proactive and reactive work to ensure estate areas are maintained. This includes functions such as fire safety checks, environmental enforcement, ensuring the security of communal areas, minor routine maintenance, handyperson service, fly tip and rubbish removal, the removal of hazardous items, removal of graffiti from housing land and arranging relevant services regarding repairs, faults or maintenance issues (for example, lifts).
To undertake general grounds maintenance and minor repair work in a designated area using a range of vehicles, power hand tools, light plant, mowing machinery and hand tools in line with City Council Health and Safety Policies.
Equality, Diversity and Inclusion:
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
Estates Officer employer: Stoke on Trent City Council
Contact Detail:
Stoke on Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing management sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for community service and how you can contribute to maintaining safe and tidy estates.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with tenants and other departments daily, being able to convey your thoughts clearly and effectively is key. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re genuinely interested in joining our team at Stoke-on-Trent City Council.
We think you need these skills to ace Estates Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Estates Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves daily interactions with tenants and other departments, it’s crucial to demonstrate your excellent communication and customer care skills in your application. Use examples that reflect your ability to handle various situations effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the position!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and the role!
How to prepare for a job interview at Stoke on Trent City Council
✨Know Your Stuff
Familiarise yourself with the key responsibilities of an Estates Officer. Understand the importance of tenancy agreements, estate inspections, and customer care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively dealt with customers or resolved conflicts in the past. Be ready to demonstrate your ability to work collaboratively with other departments and partner organisations.
✨Demonstrate Proactivity
Think of instances where you've taken initiative in previous roles, especially in maintenance or management tasks. Highlight your experience with fire safety checks, environmental enforcement, or any relevant hands-on work that aligns with the job description.
✨Embrace Diversity and Inclusion
Be prepared to discuss how you value diversity and inclusion in the workplace. Share your thoughts on creating an inclusive environment and how your unique background can contribute to the team at Stoke-on-Trent City Council.
