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- Tasks: Support the delivery of elections and governance functions in a fast-paced environment.
- Company: Join Stoke-on-Trent City Council, a diverse and inclusive workplace.
- Benefits: Hybrid working, full training provided, and opportunities for personal growth.
- Why this job: Make a real impact on democracy while developing valuable skills.
- Qualifications: Good communication, numeracy, and data analysis skills; no prior experience needed.
- Other info: Embrace diversity and be part of a team that values every unique contribution.
The predicted salary is between 28598 - 31022 £ per year.
Directorate: Resources
Section: Governance
Location: Civic Centre
Grade: Level 6
Salary: £28,598 – £31,022
Hours: 37 – Full Time
Elections and Governance Officer
We have an exciting opportunity for an Elections and Governance Officer to join our team, working at the heart of democracy to support the delivery of electoral and governance functions in Stoke-on-Trent.
Responsibilities
As Elections and Governance Officer, you will be instrumental in supporting the delivery of elections maintaining the integrity of the electoral process.
The Electoral Services team is a fast‑paced environment ensuring that people are registered to vote, and you will be handling enquiries by telephone, face to face and by email.
You will support the team by resolving a wide range of enquiries ensuring a seamless experience for customers.
You will also support the Member Support Team with delivering functions for the Lord Mayor, processing ward budget applications and maintaining the case work system.
Key Qualifications
- Good verbal and written communication skills and good numeracy and data analysis skills.
- Be computer literate with the ability to input and extract data accurately from systems.
- Be able to work effectively as part of a team and assist the team to achieve its deadlines.
- Be able to carry out routine clerical and general administrative tasks and work to prescribed procedures.
- Be able to carry out manual handling tasks during election periods, lifting to 10kg.
- Have a high degree of accuracy and attention to detail.
- Be committed to good customer service, with an empathetic approach to challenging interactions.
- Be methodical and have an organised approach.
Previous experience is not essential as full training will be given.
This role can be worked on a hybrid basis, with a combination of home and office working.
During busy periods, you will also be required to work outside of normal hours which may include
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
At Stoke‑on‑Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from under‑represented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
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Elections and Governance Officer employer: Stoke on Trent City Council
Contact Detail:
Stoke on Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elections and Governance Officer
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Electoral Services team and their recent projects. This shows you’re genuinely interested and helps you connect with them during the chat.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries face-to-face and over the phone, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Try role-playing common scenarios with a friend.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and tasks, especially during busy periods. Share examples from past experiences where you’ve successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t hesitate – get your application in!
We think you need these skills to ace Elections and Governance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Elections and Governance Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant abilities!
Show Off Your Communication Skills: Since good verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We’re looking for attention to detail!
Highlight Your Customer Service Experience: This role involves handling enquiries and providing a seamless experience for customers. If you have any previous experience in customer service, make sure to mention it! We love seeing how you’ve dealt with challenging interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Stoke on Trent City Council
✨Know Your Stuff
Familiarise yourself with the electoral process and governance functions. Brush up on key terms and recent changes in legislation that might affect the role. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
Since good verbal and written communication is crucial, practice articulating your thoughts clearly. Consider role-playing common interview scenarios with a friend to enhance your ability to handle enquiries effectively.
✨Demonstrate Team Spirit
Be ready to discuss examples of how you've worked well in a team. Highlight your ability to support colleagues and meet deadlines, as this role requires collaboration within a fast-paced environment.
✨Emphasise Customer Service
Prepare to share experiences where you've provided excellent customer service, especially in challenging situations. Show that you can maintain an empathetic approach while resolving issues, which is key for this position.
