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For Companies At a Glance
- Tasks: Welcome learners, book courses, and promote our exciting offerings.
- Company: Join Stoke-on-Trent City Council's dynamic Adult and Community Learning team.
- Benefits: Earn while you learn with a competitive salary and valuable skills.
- Other info: Inclusive workplace celebrating diversity and offering growth opportunities.
- Why this job: Kickstart your career in customer service within a supportive community environment.
- Qualifications: Strong communication skills and a friendly, helpful attitude.
Level 2 Customer Service Apprentice (Adult and Community Learning)
Vacancy Details
Salary: £7.55 – Rises after 12 months
Location: Employment & Skills Hub, Tunstall
Job Type: Full Time, Fixed Term
Category: City Council (External Vacancy)
Closing Date: 07/10/2025
Description
Directorate: Children and Family Services
Section: Adult and Community Learning
Location: Employment and Skills Hub
Grade: Level 2 Apprenticeship
Salary: £7.55 an hour – This rises to NMW after 12 months
Hours: 37
This advert is open to both Internal and External applicants.
This is a fixed term post for 18 months.
Join Our Team as a Level 2 Customer Service Apprentice!
Looking for a dynamic role in a post-16 education setting?
We\’re offering a fantastic apprenticeship with Adult and Community Learning at the Council, where you’ll gain hands-on experience in customer service.
Key Responsibilities:
- Working on reception, welcoming learners
- Booking learners onto courses
- Taking course payments
- Promoting our wide range of courses across the city
What You Bring:
- Strong communication skills
- Friendly, helpful attitude
- Attention to detail and a willingness to learn
Why Join Us?
- Earn while you learn
- Develop valuable skills for your career
- Be part of a team committed to education and community growth.
Apply now and start your journey with us!
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
To Apply
Please create / log into your account and then click \’apply\’. If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
- Do you have the Right to Work in the UK?
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Customer Service L2 Apprentice employer: Stoke-on-Trent City Council
Contact Detail:
Stoke-on-Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service L2 Apprentice
✨Tip Number 1
Get to know the company! Research Stoke-on-Trent City Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former apprentices at the Council on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service L2 Apprentice
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful attitude. Remember, customer service is all about connecting with people!
Tailor Your Answers: Make sure to tailor your answers to the specific role of Customer Service Apprentice. Highlight any relevant experience or skills that match the job description, like your strong communication skills and attention to detail. This will help us see why you’re a great fit!
Be Clear and Concise: Keep your responses clear and to the point. We appreciate well-structured answers that get straight to the heart of the matter. Avoid fluff and focus on what makes you the best candidate for this apprenticeship.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy – just create or log into your account and hit 'apply'. If you have any questions or need help, feel free to reach out to us at recruitment@stoke.gov.uk. We’re here to help you on your journey!
How to prepare for a job interview at Stoke-on-Trent City Council
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Apprentice. Familiarise yourself with tasks like welcoming learners and booking courses. This will help you demonstrate your enthusiasm and readiness to take on these duties.
✨Show Off Your Communication Skills
As this role requires strong communication skills, practice how you articulate your thoughts. Think of examples from your past experiences where you effectively communicated with others, whether in school or during any part-time jobs. This will show that you can engage well with learners and colleagues.
✨Emphasise Your Willingness to Learn
Highlight your eagerness to learn and grow within the role. Share specific instances where you've taken the initiative to learn something new, whether it’s a skill or a subject. This will resonate well with the interviewers, as they value a proactive attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship and the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.