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For Companies At a Glance
- Tasks: Welcome learners and provide excellent customer service at reception.
- Company: Join Stoke-on-Trent City Council, a vibrant and inclusive workplace.
- Benefits: Enjoy competitive salary, generous holidays, and lifestyle discounts.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a friendly, helpful attitude required.
- Other info: Flexible working options and opportunities for personal growth await you.
Overview
Working on reception, welcoming learners.
Responsibilities
- Working on reception, welcoming learners
- Strong communication skills
- Friendly, helpful attitude
- Attention to detail and a willingness to learn
About Stoke-on-Trent City Council
Stoke-on-Trent City Council is a unitary authority employing approximately 4,600 staff who deliver 700 services to more than 260,000 residents. Our city comprises of six towns: Burslem, Fenton, Hanley, Longton, Stoke and Tunstall. We are a city of strengths, with a proud heritage and bright future. We have undergone significant changes over the last few years. New ways of working have already transformed many service areas and we are determined to continue to develop more innovative approaches to ensure that we can maximise the benefits of transformation.
Our city
Although the 13th largest city in the UK, Stoke-on-Trent is rapidly outstripping a number of parts of the country with our economic growth and recovery.
Stoke-on-Trent is a city with a strong sense of civic pride – we\\\’ve been voted the kindest city in the UK – and a place where you\\\’ll receive a hugely warm welcome. We have a rich and diverse culture, steeped in our prestigious industrial heritage as the celebrated \\\”world capital of ceramics\\\”. But we don\\\’t just want to celebrate our proud past – we firmly believe that Stoke-on-Trent\\\’s best years are ahead of it. We are determined to raise aspirations and match them with high-quality education and health provision, as well as improved opportunities to secure fulfilling and well-paid work. Through uniting social and economic opportunities, we are maximising the full power of the city council as a secure and steadfast institution within the city.
When you work for Stoke-on-Trent City Council you\\\’ll be helping to improve the lives and wellbeing of our residents. We\\\’ll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.
Our commitment to you
Vibrancy and diversity are two of Stoke-on-Trent\\\’s greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive.
Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need.
Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.
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Customer Service Apprentice employer: Stoke-on-Trent City Council
Contact Detail:
Stoke-on-Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Research Stoke-on-Trent City Council and its values. When you understand their mission, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about welcoming learners, make sure you can express yourself clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your friendly attitude! During interviews or networking events, be approachable and positive. A warm smile and a helpful demeanour can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for your application and interview. Plus, it’s the best way to stay updated on new opportunities at Stoke-on-Trent City Council.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful attitude. Remember, we’re looking for someone who can connect with our learners!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Focus on your strong communication skills and attention to detail, as these are key for the Customer Service Apprentice role. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use simple language and avoid jargon. This will help us understand your message quickly and easily, which is exactly what we want!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Stoke-on-Trent City Council
✨Know the Company
Before your interview, take some time to research Stoke-on-Trent City Council. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated in past situations, whether in school or during any previous jobs.
✨Emphasise Your Friendly Attitude
Stoke-on-Trent prides itself on being a welcoming city. During the interview, let your friendly and helpful nature shine through. Smile, maintain eye contact, and be enthusiastic about the opportunity to welcome learners at reception.
✨Demonstrate Your Willingness to Learn
Make sure to express your eagerness to learn and grow within the role. Share examples of times when you've taken the initiative to learn something new, whether it was in a classroom setting or through personal projects. This will show that you're adaptable and ready to embrace the challenges of the apprenticeship.