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- Tasks: Patrol the community, ensuring traffic safety and providing support to residents and visitors.
- Company: Stoke-on-Trent City Council, committed to diversity and community welfare.
- Benefits: Competitive salary, flexible shifts, and a chance to make a real difference.
- Why this job: Enjoy outdoor work while helping your community and improving air quality.
- Qualifications: Great communication skills, customer service experience, and a full driving licence.
- Other info: Join a diverse team with a commitment to inclusion and career growth.
The predicted salary is between 22400 - 25600 £ per year.
Directorate: Housing Regeneration and Operations
Section: Parking Services
Location: Cromer Road, covering Stoke and Staffordshire areas
Grade: Level 5 plus shift allowance
Salary: £26,403 - £28,598
Hours: 37 per week
This advert is open to both internal and external applicants.
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being active? Do you want to play a key part in keeping our City traffic and people safe? If so, we have the role for you!
Our Civil Enforcement Officers are the eyes and ears of the local community, patrolling across Stoke and Staffordshire, keeping traffic moving and people safe, providing advice to residents, businesses and visitors, whilst enforcing traffic regulation orders fairly, accurately and consistently.
You will play a significant role in reducing traffic congestion, and improving air quality through the enforcement of parking restrictions. Your day will be spent mostly outside, in all weathers and you will be dealing with members of the public face to face; enjoying customer service is needed and being able to deal with difficult situations.
Basic computing skills would be an advantage, as you will be using a hand-held device daily. You will be required to work 37 hours per week across a 6-week rotating shift pattern covering Monday to Sunday (including Bank Holidays). Shifts vary so flexibility for the role is essential. A full driving licence is essential.
Previous applicants need not apply, however this does not apply to any candidates who are currently at risk of redundancy. Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
Civil Enforcement Officer employer: Stoke-on-Trent City Council
Contact Detail:
Stoke-on-Trent City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Stoke-on-Trent City Council. Understanding their commitment to community safety and diversity will help you connect your experiences to their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with the public, think of scenarios where you might need to handle difficult situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your flexibility! With a rotating shift pattern, it’s important to demonstrate that you can adapt to different schedules. Be ready to discuss how you've managed varying work hours in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our team!
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping people in your application. We want to see that you enjoy interacting with the public and can handle tricky situations with a smile!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to align your application with the job description. Mention how your background fits the role of a Civil Enforcement Officer and why you’re excited about working outdoors in Stoke and Staffordshire.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Stoke-on-Trent City Council
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with traffic regulations and the importance of customer service in this role. Being able to discuss how you can contribute to keeping the community safe will impress your interviewers.
✨Show Off Your Communication Skills
Since you'll be dealing with the public regularly, practice your communication skills. Think of examples where you've successfully handled difficult situations or provided excellent customer service. This will demonstrate your ability to manage interactions effectively.
✨Be Ready for Outdoor Work
This job involves working outdoors in all weather conditions. Be prepared to discuss how you feel about this aspect of the role. Showing enthusiasm for being active and engaging with the community will highlight your suitability for the position.
✨Flexibility is Key
With a rotating shift pattern, it's crucial to express your flexibility during the interview. Be honest about your availability and willingness to work various shifts, including weekends and Bank Holidays. This shows that you're committed to the role and ready to meet the demands of the job.
