Front of House Coordinator

Come join the team here at Stoke Lodge Hotel, Cinder’s Lane, Stoke Fleming, TQ6 0RA! We are a family-run hotel in Stoke Fleming with exciting plans to develop our product and guest experience. Leaving careers in five-star hotels in London, Myles and Alex moved to the area and acquired Stoke Lodge Hotel at the end of 2023. We are committed to promoting a supportive and positive environment for our team, and encourage collaboration and feedback to ensure we’re continuously improving all areas of the business. We are passionate about delivering great service and are looking for someone who shares this passion. *** Position: Front of House Coordinator The ideal candidate will be responsible for ensuring exceptional customer service and smooth front-of-house operations; working at reception, assisting with administrative tasks and food and beverage operations. Job Responsibilities: Handling guest enquiries by email, phone and in-person promptly and professionally Checking guests in/out, taking reservations, both for rooms and the restaurant Assisting with guest requests and questions Handling minor guest complaints, listening, taking feedback and offering an appropriate solution in line with training Managing the PMS and OTAs, and assigning guests appropriately Assisting with administrative tasks, including invoicing and billing, research Serve drinks and assist with food orders Ensure high standards of customer service are maintained at all times Implement and enforce health and safety regulations Providing out of hours support for guests, one night per week Skills / Qualifications: Experience within the hospitality industry Excellent communication and interpersonal skills Ability to work well under pressure and independently Organisational skills to manage multiple tasks efficiently Knowledge of food and beverage operations Additional Information: 40 hours per week over five days, including one night on call Weekend and public holidays availability Company Pension Gratuities Discounted Friends and Family rates Complimentary Pool Passes 50% off food and 20% off beverage, off-duty Free on-site parking If you think you would be a good fit for the role, please email your CV through to office@raybrucehospitality.com #J-18808-Ljbffr