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- Tasks: Lead hotel operations and create exceptional guest experiences every day.
- Company: Join the heart of hospitality at DoubleTree by Hilton Stoke-on-Trent.
- Benefits: Competitive salary, performance bonuses, travel perks, and career growth opportunities.
- Why this job: Shape a positive culture and inspire a team while delivering memorable experiences.
- Qualifications: Proven leadership experience in hotel management and strong communication skills.
- Other info: Supportive environment where your leadership truly makes an impact.
The predicted salary is between 30000 - 40000 £ per year.
At DoubleTree by Hilton Stoke-on-Trent, we are proud to be the Heart of Hospitality in Stoke-on-Trent. Everything we do is rooted in care, connection, and delivering exceptional experiences not just for our guests, but for our team and the wider community. We don’t just run a hotel; we create a place where people feel welcomed, valued, and inspired.
Our culture is shaped by our core values:
- Delivering Exceptional Service: We go above and beyond, every time.
- Understanding Individuals: We recognise and respect that everyone is different.
- Caring Culture: We support each other and lead with kindness.
- Knowledge: We are experts in what we do and continuously improve.
- Inspirational Approach: We lead by example and motivate those around us.
- Empowering Our Team: We trust and develop our people to succeed.
The Role: We are looking for an inspiring and commercially driven Hotel Manager to lead the day-to-day operations of the hotel. As a key member of the senior leadership team, you will support the General Manager in delivering operational excellence, embedding our culture, and driving business performance. This role is about more than managing departments; it’s about leading people, shaping culture, and creating exceptional experiences.
Key Responsibilities:
- Operational Leadership: Oversee all hotel operations including Front Office, Food & Beverage, Housekeeping, Maintenance, and Events. Ensure seamless service delivery across all guest touchpoints. Lead daily operational briefings and maintain clear communication across departments. Act as Duty Manager as required, taking full responsibility for the hotel.
- Guest Experience: Champion a culture of Delivering Exceptional Service. Monitor guest feedback, reviews, and satisfaction scores, taking proactive action to improve. Personally handle and resolve escalated guest concerns with professionalism and empathy. Ensure brand standards are consistently delivered in line with Hilton Worldwide Holdings expectations.
- People & Culture: Lead, coach, and develop Heads of Department and their teams. Embed the DUCKIE values into everyday behaviours and decision-making. Create a Caring Culture where team members feel supported, engaged, and motivated. Oversee recruitment, onboarding, training, and succession planning. Conduct regular performance reviews and support career development.
- Commercial & Financial Performance: Drive revenue, profitability, and cost control across all departments. Monitor KPIs including occupancy, ADR, RevPAR, labour costs, and guest satisfaction. Work closely with sales and revenue teams to maximise business opportunities. Identify opportunities for growth, efficiency, and improved performance.
- Compliance & Standards: Ensure full compliance with health & safety, fire regulations, licensing, and company policies. Maintain high standards of cleanliness, presentation, and maintenance throughout the hotel. Ensure all departments operate in line with brand and audit requirements.
About You: Proven experience in a senior hotel leadership role (Hotel Manager, Operations Manager, or Deputy General Manager). A natural leader who embodies an Inspirational Approach. Passionate about people, with a strong focus on Empowering Our Team. Commercially astute with a track record of delivering results. Excellent communication, organisation, and problem-solving skills. Calm under pressure with the ability to make confident decisions. Experience within a branded hotel environment (Hilton experience desirable but not essential).
What We Offer: Competitive salary with performance-based bonus. Access to the Hilton Team Member Travel Program. Career progression opportunities within a global brand. Meals on duty. Employee recognition programmes. Pension scheme. A supportive environment where your leadership truly makes an impact.
Why Join Us? This is your opportunity to be part of a hotel where people come first. At DoubleTree by Hilton Stoke-on-Trent, you won’t just manage a business; you’ll help shape a culture, inspire a team, and deliver memorable experiences every day.
Hotel Manager in Stoke-on-Trent employer: Stoke Doubletree Hotel
Contact Detail:
Stoke Doubletree Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant groups. You never know who might have the inside scoop on a Hotel Manager position or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at interviews or networking events, let your passion for hospitality shine through. Remember, they’re looking for someone who embodies their values and can inspire a team.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle guest complaints or lead a team through a busy period. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the DoubleTree by Hilton family.
We think you need these skills to ace Hotel Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see how much you care about creating exceptional experiences for guests and supporting your team.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your leadership experience and any relevant achievements that align with our DUCKIE values. We love seeing how you've made a difference in previous roles!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you. Share your unique approach to leadership and how you empower your team.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Stoke Doubletree Hotel
✨Know the DUCKIE Values
Before your interview, make sure you understand the DUCKIE values that shape the culture at DoubleTree by Hilton. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples of how you've delivered exceptional service or empowered your team.
✨Showcase Your Leadership Style
As a Hotel Manager, your leadership style is crucial. Prepare to discuss how you lead and motivate teams, especially in high-pressure situations. Use real-life scenarios to illustrate your approach to coaching and developing staff, and how you create a caring culture within your team.
✨Be Ready for Operational Questions
Expect questions about hotel operations, from guest experience to financial performance. Brush up on key metrics like occupancy rates and RevPAR, and think about how you've successfully managed these in previous roles. This will show your commercial acumen and operational expertise.
✨Prepare for Scenario-Based Questions
Interviewers may ask how you'd handle specific situations, such as an escalated guest complaint or a staffing issue. Practice your responses to these scenario-based questions, focusing on your problem-solving skills and ability to maintain high standards under pressure.