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- Tasks: Support daily operations of sports and leisure facilities while providing top-notch customer service.
- Company: Join a vibrant community-focused organisation dedicated to enhancing local leisure experiences.
- Benefits: Flexible hours, hands-on experience, and opportunities for personal growth.
- Why this job: Be the friendly face that welcomes visitors and makes their day memorable!
- Qualifications: Great communication skills and a passion for community engagement.
- Other info: Perfect for those looking to gain experience in a fun, dynamic environment.
The predicted salary is between 20000 - 30000 £ per year.
Provide support in daily operation of the sports, leisure, and community facilities including additional facilities as required. This will involve being the first point of contact, greeting and serving customers, setting up equipment, and maintaining cleanliness.
MAIN DUTIES AND RESPONSIBILITIES
- Provide exceptional customer service across all work streams, including but not limited to front desk/reception, booking preparations, all forms of communication with customers, partners, and colleagues, and café service.
- Follow all SOPs to ensure a level of consistency across the team.
- Welcome visitors to the site, providing relevant information and cultivating a warm environment for all.
- Be responsible on shift for handling booking requests, customer queries, general emails and any phone calls by either resolving the matter or signposting to the correct point of contact.
- Ensure the smooth operation of the facility by managing booking changeovers, access requirements, and equipment setup.
- Provide support whilst on shift with marketing, primarily through the use of our social media channels.
- Use direct communication methods to upsell our offering to site visitors.
- Be willing to run or support with the delivery of holiday clubs, after school clubs, and community sessions in a variety of sports and activities.
- Be responsible for securing the facilities in use at the end of the day to leave the site safe and ready for the following day.
- Report any defects to the site team through prescribed methods.
- Ensure the site and facilities are safe for use, e.g. facilities are clean and free of hazards, toilets are clean and available for use, equipment is in good working order, grass pitches are checked for holes and repaired etc.
- Act as designated member of staff for out of hours incidents in the absence of a manager or supervisor. This may include health and safety, fire safety, first aid, and site security.
- To work flexibly within the dedicated hours of opening as directed by the Community Leisure Manager, this may include varied days of work, earlier finishes, and later finishes.
- Undertake additional duties as commensurate with the grading of the role.
Community Leisure Assistant in Plymouth employer: Stoke Damerel Community College
Contact Detail:
Stoke Damerel Community College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Leisure Assistant in Plymouth
✨Tip Number 1
Get to know the community! Before your interview, spend some time visiting the leisure facilities and chatting with staff or customers. This will give you a feel for the environment and help you connect during your interview.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've provided exceptional service in the past. Remember, this role is all about making visitors feel welcome and valued.
✨Tip Number 3
Be ready to demonstrate your flexibility! The job requires working varied hours, so be prepared to discuss your availability and willingness to adapt to the needs of the community leisure centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Community Leisure Assistant in Plymouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing exceptional customer service. We want to see how you've greeted and served customers in the past, so share specific examples that showcase your friendly and helpful nature.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Community Leisure Assistant role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, like managing bookings or maintaining cleanliness. This shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Stoke Damerel Community College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Leisure Assistant. Familiarise yourself with customer service expectations, equipment setup, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role involves a lot of interaction with customers, be prepared to discuss your experience in providing exceptional customer service. Think of specific examples where you've gone above and beyond to help someone, whether it was resolving a query or creating a welcoming environment.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and collaboration with colleagues. Be ready to talk about times when you've adapted to changing situations or worked effectively as part of a team. Highlight your willingness to support various activities, like holiday clubs or community sessions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the facility's operations, team dynamics, or community engagement initiatives. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.