At a Glance
- Tasks: Check tickets and ensure smooth entry for fans at matchdays.
- Company: Join Stoke City Football Club, a vibrant part of the English Football League.
- Benefits: Flexible casual hours, training provided, and a fun matchday atmosphere.
- Other info: Work evenings and weekends, with opportunities to grow within the club.
- Why this job: Be part of the excitement and energy of live football events.
- Qualifications: Great attention to detail and excellent customer service skills required.
The predicted salary is between 12 - 15 € per hour.
Stoke City Football Club of the English Football League has an exciting opportunity available to join our team of Turnstile Operators to support its matchday operations at the bet365 Stadium. As a Turnstile Operator, you will be responsible for checking and reconciling matchday and stadium event tickets. The ideal candidate will ensure that supporters receive exceptional customer service upon entry into the stadium.
Main Responsibilities:
- Responding to all customer enquiries promptly and efficiently.
- Facilitating the smooth and orderly flow of spectators into the stadium during matchdays and events.
- Checking that customer tickets display correct details and guiding them to the appropriate team for any discrepancies.
Key Skills, Qualifications and Experience:
- Meticulous attention to detail.
- Excellent customer service skills.
- Exhibit problem solving ability.
- Demonstrate the ability to work independently.
- Maintain a consistently professional demeanour and presentation.
- Navigate and resolve pressured situations.
The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other adhoc events. Positions will be offered on a casual and intermittent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Monday 4th May 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Turnstile Operator employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture where teamwork and community spirit thrive. As a Turnstile Operator at the bet365 Stadium, you will enjoy flexible working hours during matchdays, receive comprehensive training, and have the opportunity to engage with passionate supporters in a dynamic environment. The Club is dedicated to fostering employee growth and ensuring a respectful atmosphere for all, making it a rewarding place to contribute to the excitement of live football.
StudySmarter Expert Advice🤫
We think this is how you could land Turnstile Operator
✨Tip Number 1
Get to know the club! Research Stoke City Football Club and its values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of the matchday experience.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios at the turnstiles. Role-playing with a friend can help you feel more confident when dealing with spectators on matchdays.
✨Tip Number 3
Be ready for the pressure! Matchdays can get hectic, so prepare yourself for fast-paced situations. Show us that you can keep calm and maintain professionalism, even when things get busy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re tech-savvy and know how to navigate online platforms, which is a great skill for a Turnstile Operator.
We think you need these skills to ace Turnstile Operator
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond to help others, especially in busy or pressured situations.
Be Detail-Oriented:Since the role involves checking tickets, it’s crucial to demonstrate your attention to detail. Mention any past experiences where being meticulous made a difference in your work.
Keep It Professional:Your application should reflect a professional demeanour. Use clear language and check for any spelling or grammar mistakes. We’re looking for candidates who can maintain professionalism even under pressure.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Role
Familiarise yourself with the responsibilities of a Turnstile Operator. Understand the importance of checking tickets and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or resolved issues, as this will demonstrate your problem-solving abilities and professionalism.
✨Practice Handling Pressure
Matchdays can be hectic, so think of scenarios where you had to stay calm under pressure. Be ready to discuss how you would manage a busy entry point and ensure a smooth flow of spectators, highlighting your ability to work independently.
✨Dress the Part
Make sure to present yourself professionally for the interview. A neat appearance reflects your understanding of the role's requirements and shows respect for the club's image. Remember, first impressions count!
