Store Manager

Stoke City Football Club of the English Football League is looking for a Store Manager to support its retail operations and contribute to driving the commercial success of the department.

As a Store Manager, you will demonstrate strong leadership and adaptability, managing teams of different sizes, including up to 15 staff members during peak times, such as busy match days. You will be responsible for driving sales, upholding the highest standards of customer service, and always ensuring the smooth and efficient operation of the store.

Main Responsibilities

• Overseeing all aspects of daily store operations.
• Scheduling shifts and managing employee performance.
• Motivating and leading the team to achieve sales targets and deliver excellent customer service.
• Ensuring customers receive high-quality service and efficiently handle any complaints.
• Ensuring the store is clean, well-organised and welcoming for customers.
• Monitoring stock levels, ensuring products are well-stocked and correctly displayed.
• Maintaining a safe environment for both customers and employees.

Key Skills and Experience

• Experience in team management.
• Strong attention to detail and the ability to stay organised.
• Ability to effectively multi-task.
• Excellent customer service and communication skills.
• Capacity to stay positive and composed in challenging situations.
• Excellent time management skills with the ability to prioritize effectively.
• Skilled in training and developing staff, while fostering a collaborative and positive team culture.

The ideal candidate will be available to work in alignment with store opening hours which currently operate Tuesday to Saturday. Flexibility will be required to cover matchday fixtures outside of the standard operating days and times, as well as extended trading around peak sales periods such as kit launches and Christmas.

The position will be offered on a full-time permanent basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

To apply, please complete and return the application form along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to quoting ‘SM2502SCFCW’ in the subject line. Alternatively, telephone the Human Resources department on 01782 592227 for an application form.

Closing date for applications is Monday 17th March 2025.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.