Store Manager

Store Manager

Stoke-on-Trent Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead store operations and deliver top-notch customer service at Stoke City FC.
  • Company: Join the iconic Stoke City Football Club, a proud member of the English Football League.
  • Benefits: Enjoy full-time hours, training opportunities, and a vibrant team culture.
  • Why this job: Be part of an exciting environment that enhances supporter experiences and drives sales.
  • Qualifications: Previous management experience and a flexible schedule are essential.
  • Other info: Background checks will be conducted; applications close on February 9, 2025.

The predicted salary is between 30000 - 42000 £ per year.

Stoke City Football Club of the English Football League is looking for a Store Manager to support its retail operations and contribute to driving the commercial success of the department.

As a Store Manager, you will demonstrate strong leadership and adaptability, managing teams of different sizes, including up to 15 staff members during peak times, such as busy match days. You will be responsible for driving sales, upholding the highest standards of customer service, and always ensuring the smooth and efficient operation of the store.

Main Responsibilities

  • Overseeing all aspects of daily store operations.
  • Scheduling shifts and managing employee performance.
  • Motivating and leading the team to achieve sales targets and deliver excellent customer service.
  • Ensuring customers receive high-quality service and efficiently handle any complaints.
  • Ensuring the store is clean, well-organised and welcoming for customers.
  • Monitoring stock levels, ensuring products are well-stocked and correctly displayed.
  • Maintaining a safe environment for both customers and employees.

Key Skills and Experience

  • Experience in team management.
  • Strong attention to detail and the ability to stay organised.
  • Ability to effectively multi-task.
  • Excellent customer service and communication skills.
  • Capacity to stay positive and composed in challenging situations.
  • Excellent time management skills with the ability to prioritize effectively.
  • Skilled in training and developing staff, while fostering a collaborative and positive team culture.

The ideal candidate will be available to work in alignment with store opening hours which currently operate Tuesday to Saturday. Flexibility will be required to cover matchday fixtures outside of the standard operating days and times, as well as extended trading around peak sales periods such as kit launches and Christmas.

The position will be offered on a full-time permanent basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

To apply, please complete and return the application form along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to stokejobs@stokecityfc.com quoting ‘SM2502SCFCW’ in the subject line. Alternatively, telephone the Human Resources department on 01782 592227 for an application form.

Closing date for applications is Monday 17th March 2025.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.

Store Manager employer: Stoke City Football Club

Stoke City Football Club is an exceptional employer, offering a dynamic work environment where passion for football meets retail excellence. As a Store Manager, you will benefit from comprehensive training and development opportunities, fostering your leadership skills while contributing to a vibrant supporter experience. Located at the iconic bet365 Stadium in Stoke-on-Trent, you'll be part of a community-focused organization that values equality, respect, and the well-being of all employees.
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Contact Detail:

Stoke City Football Club Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Store Manager

✨Tip Number 1

Make sure to familiarize yourself with Stoke City Football Club's values and mission. Understanding the club's culture will help you align your leadership style with their expectations and demonstrate your commitment to creating an exemplary supporter experience.

✨Tip Number 2

Highlight your previous management experience in retail, especially any roles where you successfully drove sales or improved customer service. Be ready to share specific examples during the interview that showcase your ability to lead a team effectively.

✨Tip Number 3

Prepare to discuss how you would handle matchday operations and peak sales periods. Having a clear strategy for managing increased foot traffic and ensuring excellent customer service during busy times will set you apart from other candidates.

✨Tip Number 4

Demonstrate your flexibility and willingness to work outside standard hours. Being open about your availability and showing enthusiasm for contributing to the club's success during key events will make a positive impression on the hiring team.

We think you need these skills to ace Store Manager

Leadership Skills
Customer Service Excellence
Sales Management
Staff Management
Retail Operations
Flexibility and Adaptability
Conflict Resolution
Inventory Management
Team Building
Communication Skills
Time Management
Problem-Solving Skills
Financial Acumen
Event Coordination

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Store Manager position. Understand the key responsibilities, required skills, and the importance of customer service and leadership in this role.

Tailor Your CV: Customize your CV to highlight relevant management experience and any previous roles in retail. Emphasize your leadership skills and ability to create a positive customer experience.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Stoke City Football Club's values. Mention specific examples of how you have successfully managed teams and improved customer satisfaction in past roles.

Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your application form, CV, and cover letter to the specified email address or postal address, and include the correct subject line as indicated in the job posting.

How to prepare for a job interview at Stoke City Football Club

✨Showcase Your Leadership Skills

As a Store Manager, strong leadership is key. Be prepared to discuss your previous management experiences and how you've successfully led teams in the past. Highlight specific examples where you motivated staff and improved performance.

✨Emphasize Customer Service Excellence

The role requires a customer-focused mindset. Share instances where you went above and beyond to enhance customer experiences. Discuss how you would ensure best-in-class service in the store.

✨Demonstrate Flexibility and Adaptability

Since the position requires flexibility around matchdays and peak sales periods, be ready to talk about your availability and willingness to adapt to changing schedules. This shows your commitment to the role.

✨Understand the Club's Values

Familiarize yourself with Stoke City Football Club's values and commitment to equality and safeguarding. During the interview, express how your personal values align with theirs and how you can contribute to a positive environment.

Store Manager
Stoke City Football Club
S
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