At a Glance
- Tasks: Check tickets and provide top-notch customer service to fans on matchdays.
- Company: Join Stoke City Football Club, a vibrant part of the local sports community.
- Benefits: Flexible casual role with training provided and a fun matchday atmosphere.
- Other info: Evening and weekend availability required; applications close on 4th May 2026.
- Why this job: Be part of the excitement at live football matches and engage with passionate supporters.
- Qualifications: Attention to detail, problem-solving skills, and ability to work independently.
The predicted salary is between 12 - 15 € per hour.
Stoke City Football Club is seeking Turnstile Operators to assist with matchday operations at the bet365 Stadium. Responsibilities include checking tickets and providing excellent customer service to supporters.
Candidates should have attention to detail, problem-solving skills, and the ability to work independently. This is a casual role requiring evening and weekend availability during matchdays. All necessary training will be provided.
Closing date for applications is Monday 4th May 2026.
Stadium Turnstile Operator: Entry & Customer Service in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an excellent employer, offering a vibrant work culture where passion for football meets exceptional customer service. As a Turnstile Operator at the bet365 Stadium, you'll enjoy flexible working hours during matchdays, comprehensive training, and the opportunity to engage with fellow supporters in a dynamic environment, making every matchday a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Stadium Turnstile Operator: Entry & Customer Service in Stoke-on-Trent
✨Tip Number 1
Get to know the stadium and its layout! Familiarising yourself with the bet365 Stadium will help you feel more confident when guiding supporters. Plus, it shows your enthusiasm for the role!
✨Tip Number 2
Practice your customer service skills! Think about how you can make a supporter’s experience better. A friendly smile and a helpful attitude can go a long way in making a great impression.
✨Tip Number 3
Be ready to solve problems on the spot! Whether it’s a ticket issue or a supporter needing assistance, showing that you can think on your feet will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Stadium Turnstile Operator: Entry & Customer Service in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for football and customer service shine through. We want to see that you’re excited about the role and ready to engage with supporters on matchdays!
Highlight Relevant Skills:Make sure to mention any experience you have with ticket checking or customer service. We’re looking for attention to detail and problem-solving skills, so give us examples of how you've used these in past roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Turnstile Operator position at Stoke City.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the bet365 Stadium.
How to prepare for a job interview at Stoke City Football Club
✨Know the Matchday Operations
Familiarise yourself with Stoke City Football Club's matchday operations. Understand the flow of fans entering the stadium and the importance of checking tickets accurately. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided great customer service in the past. Think about situations where you solved problems or helped someone in a tricky situation. This will demonstrate your ability to handle the responsibilities of a Turnstile Operator effectively.
✨Highlight Attention to Detail
Since the role requires checking tickets, be ready to discuss how you pay attention to detail in your work. You might want to mention any previous experiences where this skill was crucial, as it will reassure the interviewers that you can handle the responsibilities of the job.
✨Be Ready for Weekend and Evening Work
Make sure you're clear about your availability for evening and weekend shifts. Being upfront about your schedule shows that you're serious about the role and willing to commit to the demands of matchdays.
