At a Glance
- Tasks: Support retail and ticket operations at Stoke City Football Club, providing top-notch customer service.
- Company: Join the vibrant team at Stoke City Football Club, a key player in the English Football League.
- Benefits: Flexible casual hours, training provided, and a chance to be part of match day excitement.
- Other info: Ideal for students looking for flexible work around their studies and a love for football.
- Why this job: Be part of a passionate team and create unforgettable experiences for fellow fans.
- Qualifications: Basic IT skills and a positive attitude; previous retail experience is a bonus but not required.
The predicted salary is between 10 - 12 £ per hour.
Stoke City Football Club of the English Football League is looking for Retail Assistants and Ticket Office Assistants to support its commercial operations at the bet365 Stadium retail store and ticket office. Reporting to the Store Manager and Ticket Operations Manager you will form part of busy teams, working cross departmentally as required. Being prepared to go that extra mile to provide outstanding customer service you will create and provide our customers with a best in class experience, facilitating efficient and accurate purchasing of official club merchandise and ticketing products.
Main Responsibilities
- Representing Stoke City Football Club in a positive and professional way at all times.
- Proactively engaging with customers to understand their needs and make valuable recommendations.
- Communicating effectively with incoming calls from customers.
- Processing card payments and reconcile cash payments quickly and accurately.
- Suggesting relevant products or events to upsell where possible.
- Building and maintaining a comprehensive knowledge of relevant retail and ticketing systems/software to deal with a range of customer queries and demands.
Key Skills and Experience
- Basic IT skills.
- Organisational skills.
- Excellent communication skills.
- Ability to approach customers with passion and confidence.
- Possess a positive and proactive attitude.
- Work well under pressure and in large groups.
- Ability to work independently and as part of a team.
- Previous retail experience is not essential.
- Cash handling.
The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium. All positions will be offered on a casual and intermittent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Wednesday 10th June 2026.
Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying, and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Retail Assistance and Ticket Office Assistant (Casual) in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture at the iconic bet365 Stadium where passion for football meets outstanding customer service. Employees benefit from comprehensive training, flexible casual roles, and the opportunity to engage with a diverse community while contributing to memorable match day experiences. Join us in creating a welcoming environment that values respect, equality, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistance and Ticket Office Assistant (Casual) in Stoke-on-Trent
✨Tip Number 1
Get to know Stoke City Football Club inside out! Familiarise yourself with the club's merchandise and ticketing systems. This way, when you chat with customers, you can confidently recommend products and events that they'll love.
✨Tip Number 2
Practice your communication skills! Whether it's answering calls or engaging with customers in-store, being clear and friendly goes a long way. Remember, we want to create a best-in-class experience for every fan!
✨Tip Number 3
Show off your passion for football! When you're enthusiastic about the club and its offerings, it’ll resonate with customers. They’ll appreciate your genuine interest and be more likely to make a purchase.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for team players who are ready to go the extra mile for our fans.
We think you need these skills to ace Retail Assistance and Ticket Office Assistant (Casual) in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Stoke City Football Club shine through! We want to see that you’re excited about the role and ready to engage with our fans.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We’re looking for those excellent communication skills and a proactive attitude, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure it gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Stuff
Familiarise yourself with Stoke City Football Club's history, values, and current merchandise. This will not only show your enthusiasm but also help you engage with customers effectively during the interview.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went the extra mile to help someone, as this role is all about creating a best-in-class experience for fans.
✨Practice Makes Perfect
Rehearse common interview questions related to retail and ticketing. Be ready to discuss how you would handle cash payments and customer queries, showcasing your organisational skills and ability to work under pressure.
✨Show Your Passion
Demonstrate your love for football and the club during the interview. Share why you want to be part of the team and how your positive attitude can contribute to the vibrant atmosphere at the bet365 Stadium.
