At a Glance
- Tasks: Ensure safety and security at events while providing excellent customer service.
- Company: Join Stoke City Football Club, a vibrant community hub.
- Benefits: Flexible hours, training opportunities, and hands-on experience.
- Other info: Casual role with potential for NVQ Level 2 in Spectator Safety.
- Why this job: Be part of thrilling matchdays and contribute to fan safety.
- Qualifications: No prior experience needed; just a passion for safety and teamwork.
The predicted salary is between 28000 - 30000 £ per year.
Stoke City Football Club is hiring Safety Stewards to ensure the safety and security at our events, including training and matches. Based at our Training Ground Facility or the bet365 Stadium, successful candidates will provide excellent customer service while monitoring safety protocols.
The role involves working evenings and weekends on a casual basis, where you'll gain operational knowledge and skills, with training opportunities including NVQ Level 2 in Spectator Safety.
Apply by 10th July 2026.
Matchday Safety Steward | Flexible Evenings & Weekends in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture where safety and customer service are paramount. As a Matchday Safety Steward, you'll enjoy flexible working hours during evenings and weekends, with opportunities for professional development, including NVQ Level 2 in Spectator Safety, all while being part of a passionate team dedicated to creating memorable experiences for fans at our iconic bet365 Stadium.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Safety Steward | Flexible Evenings & Weekends in Stoke-on-Trent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stoke City Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stoke City Football Club and let us see your personality shine through!
We think you need these skills to ace Matchday Safety Steward | Flexible Evenings & Weekends in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stoke City Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Stoke City Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stoke City Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stoke City Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stoke City Football Club will surely appreciate.
