At a Glance
- Tasks: Create unforgettable match day experiences for families at the bet365 Stadium.
- Company: Stoke City Football Club, a vibrant community-focused football club.
- Benefits: Flexible casual hours, training provided, and a fun, engaging work environment.
- Other info: Join a supportive team and enjoy the excitement of live football events.
- Why this job: Be the friendly face that makes match days special for families and young fans.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Stoke City Football Club of the English Football League is looking for enthusiastic Family Area Team Members to help create unforgettable match day experiences at the bet365 Stadium. Reporting to the Fundraising and Events Manager, as a Family Area Team Member, you will be right at the heart of the action. You will be the friendly face who welcomes, supports and engages with families across our family areas and other parts of the stadium when required.
This is a lively, people focused role where team members will be required to engage with young people and families, actively deliver a range of activities and encourage supporter participation and engagement. The successful candidates will display a friendly and confident personality, have excellent communication skills and will make themselves visible and approachable on a match day.
Main Responsibilities- Meeting, greeting and interacting with families.
- Leading and delivering fun and engaging activities.
- Encouraging participation and helping build an exciting and inclusive match day atmosphere.
- Assisting with the setup and breakdown of family area activities and events.
- Providing information and supporting families regarding match day services and facilities.
- Monitoring the family area to ensure a safe and enjoyable environment for all attendees.
- Collaborating with other team members and departments to enhance the overall match day experience.
- Excellent communication skills.
- Confident, friendly and approachable personality.
- Previous experience within a similar role would be advantageous.
- Ability to work effectively in a team and independently.
- Strong organisational skills and attention to detail.
- Flexibility to adapt to changing situations and demands.
- A passion and commitment in providing excellent customer service.
Positions will be offered on a casual and intermittent basis. All relevant training will be provided. The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Monday 1st June 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/ The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Matchday Family Experience Host in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant and inclusive work culture where team members play a vital role in creating memorable match day experiences for families at the bet365 Stadium. With a strong commitment to employee development and community engagement, staff enjoy flexible working hours, comprehensive training, and the opportunity to be part of a passionate team dedicated to delivering outstanding customer service in a dynamic sporting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Family Experience Host in Stoke-on-Trent
✨Tip Number 1
Get to know the Stoke City Football Club vibe! Spend some time at the stadium during match days, chat with current staff and fans, and soak up the atmosphere. This will help you understand what makes the family experience special and how you can contribute.
✨Tip Number 2
Show off your personality! When you meet potential team members or during interviews, let your friendly and approachable side shine through. Remember, this role is all about engaging with families, so being warm and welcoming is key.
✨Tip Number 3
Be proactive in showcasing your communication skills. Whether it’s through casual conversations or during any informal meet-ups, practice sharing your ideas on how to enhance the match day experience for families. This will demonstrate your passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the club, which can help you tailor your approach when you get the chance to chat with us.
We think you need these skills to ace Matchday Family Experience Host in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for creating memorable experiences shine through. We want to see that you're excited about engaging with families and making match days special!
Be Personable:Remember, this role is all about being friendly and approachable. Use a warm tone in your writing and share any relevant experiences where you've interacted with families or young people.
Highlight Relevant Skills:Make sure to mention your excellent communication skills and any previous experience in similar roles. We’re looking for team players who can adapt and deliver fun activities, so don’t hold back on showcasing your strengths!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure we receive your details directly, and it helps us keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stoke City Football Club
✨Know the Club and Its Values
Before your interview, take some time to research Stoke City Football Club. Understand their mission, values, and community involvement. This will not only show your enthusiasm but also help you align your answers with what the club stands for.
✨Showcase Your People Skills
As a Matchday Family Experience Host, you'll be interacting with families and young people. Prepare examples from your past experiences where you've successfully engaged with others, delivered activities, or created a welcoming atmosphere. Be ready to demonstrate your friendly and approachable personality!
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations on match days. Think about scenarios like managing a large group of children or dealing with a family needing assistance. Practising your responses can help you feel more confident during the interview.
✨Highlight Your Flexibility and Team Spirit
This role requires adaptability and teamwork. Share instances where you've worked effectively in a team or adapted to changing circumstances. Emphasise your commitment to providing excellent customer service and how you can contribute to a fun and inclusive match day experience.
