At a Glance
- Tasks: Create unforgettable match day experiences for families at the bet365 Stadium.
- Company: Join Stoke City Football Club, a vibrant community-focused organisation.
- Benefits: Flexible casual hours, training provided, and a fun work environment.
- Other info: Perfect for those who love sports and engaging with people!
- Why this job: Be the friendly face that makes match days exciting for families!
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Stoke City Football Club of the English Football League is looking for enthusiastic Family Area Team Members to help create unforgettable match day experiences at the bet365 Stadium. Reporting to the Fundraising and Events Manager, as a Family Area Team Member, you will be right at the heart of the action. You will be the friendly face who welcomes, supports and engages with families across our family areas and other parts of the stadium when required.
This is a lively, people focused role where team members will be required to engage with young people and families, actively deliver a range of activities and encourage supporter participation and engagement. The successful candidates will display a friendly and confident personality, have excellent communication skills and will make themselves visible and approachable on a match day.
Main Responsibilities- Meeting, greeting and interacting with families.
- Leading and delivering fun and engaging activities.
- Encouraging participation and helping build an exciting and inclusive match day atmosphere.
- Assisting with the setup and breakdown of family area activities and events.
- Providing information and supporting families regarding match day services and facilities.
- Monitoring the family area to ensure a safe and enjoyable environment for all attendees.
- Collaborating with other team members and departments to enhance the overall match day experience.
- Excellent communication skills.
- Confident, friendly and approachable personality.
- Previous experience within a similar role would be advantageous.
- Ability to work effectively in a team and independently.
- Strong organisational skills and attention to detail.
- Flexibility to adapt to changing situations and demands.
- A passion and commitment in providing excellent customer service.
Positions will be offered on a casual and intermittent basis. All relevant training will be provided. The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Monday 1st June 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy.
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Matchday Family Area Assistant (Casual) in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant and inclusive work environment at the bet365 Stadium. As a Matchday Family Area Assistant, you will play a crucial role in creating memorable experiences for families, with opportunities for personal growth and development through engaging activities and teamwork. The club values its staff, providing comprehensive training and fostering a culture of respect and equality, ensuring that every team member feels valued and empowered to contribute to the match day atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Family Area Assistant (Casual) in Stoke-on-Trent
✨Tip Number 1
Get to know the club! Familiarise yourself with Stoke City Football Club's values and mission. This will help you connect with the team and show your enthusiasm for creating unforgettable match day experiences.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on social media platforms. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your personality! During any interviews or meet-ups, let your friendly and approachable nature shine through. Remember, this role is all about engaging with families and creating a fun atmosphere.
✨Tip Number 4
Be flexible and ready to adapt! Match days can be unpredictable, so demonstrate your ability to handle changing situations with a smile. This will show that you're the perfect fit for our lively team.
We think you need these skills to ace Matchday Family Area Assistant (Casual) in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for creating unforgettable match day experiences shine through. We want to see how excited you are about engaging with families and making their time at the stadium special!
Be Personable:Remember, this role is all about being friendly and approachable. Use a warm tone in your application to reflect your personality. We’re looking for team members who can connect with families, so let that come across in your writing!
Highlight Relevant Experience:If you've got previous experience in similar roles, make sure to mention it! We love seeing how your background can contribute to our family area activities. Share specific examples of how you've engaged with young people and families before.
Check Your Details:Before hitting send, double-check your application for any typos or errors. Attention to detail is key, and we appreciate candidates who take the time to present themselves well. And don’t forget to apply through our website!
How to prepare for a job interview at Stoke City Football Club
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Matchday Family Area Assistant involves. Familiarise yourself with the responsibilities like engaging with families and leading activities. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about interacting with families and creating a fun atmosphere, be ready to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully engaged with people, especially children and families.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations on match days. For instance, how would you encourage participation in an activity? Prepare some thoughtful responses that highlight your problem-solving skills and ability to adapt to changing situations.
✨Express Your Passion for Customer Service
Make it clear that you’re committed to providing excellent customer service. Share any relevant experiences where you went above and beyond to ensure a positive experience for others. This will resonate well with the club's values and show that you're a great fit for the team.
