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- Tasks: Ensure safety and security for visitors at matchdays while delivering exceptional customer service.
- Company: Join the vibrant team at Stoke City Football Club, a key player in the English Football League.
- Benefits: Gain valuable experience, receive comprehensive training, and work towards a Level 2 qualification in Spectator Safety.
- Why this job: Be part of an exciting environment, meet new people, and contribute to unforgettable matchday experiences.
- Qualifications: Fit, active individuals with a passion for safety and excellent communication skills.
- Other info: Flexible casual positions available, perfect for students looking to earn while enjoying the thrill of live sports.
Stoke City Football Club of the English Football League is looking for enthusiastic individuals to join our team of Safety Stewards to support matchday operations at the bet365 Stadium. As a Safety Steward, you will play a vital role in ensuring the safety and security of visitors to the stadium. The ideal candidate will ensure that guests experience an enjoyable and safe visit by providing accurate and up to date information. You will also have the opportunity to learn more about the role through a comprehensive induction process, gaining in-depth operational knowledge of the stadium and our associated venues.
Main Responsibilities
- Delivering exceptional customer service at all stages of crowd interaction.
- Upholding all safety protocols as per training guidance.
- Adapting to various roles across different settings and venues.
- Supervising continual spectator safety.
- Managing crowd control both inside and outside of the stadium.
- Assisting with parking operations.
- Monitoring area of work for any hazards and reporting these via the appropriate chain of command.
- Providing basic first aid support.
- Communicate effectively with diverse individuals and groups.
- Navigate and resolve challenging and pressured situations.
- Maintain situational awareness in large crowds and high volume environments.
- Fit and active, with the temperament to handle the requirements of the role.
- Demonstrate the ability to work effectively both collaboratively and independently.
- Maintain a consistently professional demeanour and presentation.
- Availability to work during evenings and weekends to cover matchday fixtures and other events at the stadium or associated venues.
All necessary training will be provided, including the opportunity to work towards achieving Level 2 in Spectator Safety (RQF). Positions will be offered on a casual and intermittent basis. This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Event Safety Stewards in Stoke-on-Trent employer: Stoke City Football Club
Contact Detail:
Stoke City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Safety Stewards in Stoke-on-Trent
✨Tip Number 1
Get to know the venue! Familiarise yourself with the bet365 Stadium layout and its safety protocols. This will not only boost your confidence but also help you provide accurate information to guests.
✨Tip Number 2
Practice your communication skills. Being able to effectively interact with diverse groups is key. Try role-playing different scenarios with friends or family to get comfortable with handling various crowd situations.
✨Tip Number 3
Stay fit and active! The role of a Safety Steward can be physically demanding, so keeping in shape will help you manage the responsibilities better. Plus, it’ll give you the stamina needed for those long matchdays.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and commitment. By applying directly, you’ll have a better chance of standing out and showing us why you’d be a great fit for the team.
We think you need these skills to ace Event Safety Stewards in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about being a part of the Stoke City team and that you understand the importance of safety and customer service on matchdays.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with the responsibilities of a Safety Steward, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Role
Before the interview, make sure you understand what being a Safety Steward entails. Familiarise yourself with the responsibilities listed in the job description, such as crowd control and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Safety Steward, you'll be interacting with a diverse range of people. Prepare examples from your past experiences where you've successfully communicated or resolved conflicts. This will demonstrate your ability to handle challenging situations and maintain a professional demeanour under pressure.
✨Emphasise Your Adaptability
The job requires you to adapt to various roles across different settings. Think of times when you've had to switch tasks quickly or work in different environments. Highlighting your flexibility will show that you're ready to tackle the dynamic nature of matchday operations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the training process or how the team collaborates during events. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
