At a Glance
- Tasks: Ensure safety and security at events, training, and matchdays while providing excellent customer service.
- Company: Join Stoke City Football Club, a vibrant part of the English Football League.
- Benefits: Gain NVQ Level 2 in Spectator Safety and receive comprehensive training.
- Other info: Flexible casual positions available during evenings and weekends.
- Why this job: Be part of an exciting team and make a real difference in people's experiences.
- Qualifications: Strong communication skills and ability to handle challenging situations.
The predicted salary is between 30000 - 35892 £ per year.
Stoke City Football Club of the English Football League is seeking enthusiastic individuals to join our team of Safety Stewards to support events, training and matchday operations. Positions are available at our Training Ground Facility at Clayton Wood or at the bet365 Stadium.
As a Safety Steward, you will play a crucial role in ensuring the safety and security of all attendees including parents, staff, players and guests, while providing them with an enjoyable experience. You will have the opportunity to develop your operational knowledge through a comprehensive induction process, gaining the necessary skills to enhance the overall experience for our guests. All relevant training will be provided including the opportunity to work towards achieving NVQ Level 2 in Spectator Safety. The successful candidates will have availability to work during evenings and weekends. Positions will be offered on a casual and intermittent basis.
Main Responsibilities- Delivering excellent customer service and ensuring a positive experience for all attendees.
- Upholding safety protocols and procedures during training sessions and matches.
- Assisting with crowd control and maintaining a safe environment.
- Monitoring areas for hazards and reporting them appropriately.
- Engaging with parents, staff and players to provide information and support.
- Adapting to various roles as needed across different settings.
- Excellent communication skills, with the ability to engage effectively with individuals from diverse backgrounds.
- Proven ability to manage challenging situations with composure and professionalism.
- Understanding of safety practices in crowded environments.
- Fit and active, with the temperament to handle the requirements of the role.
- Capable of working independently as well as collaboratively within a team.
- Maintain a consistently professional demeanour and presentation.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Friday 10th July 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Academy Steward and Event Safety Stewards (Casual) in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer that values its staff and fosters a supportive work culture. As a Safety Steward, you will not only play a vital role in ensuring the safety of attendees but also benefit from comprehensive training opportunities, including the chance to achieve NVQ Level 2 in Spectator Safety. With positions available at both our Training Ground Facility and the bet365 Stadium, you'll enjoy a dynamic environment that promotes personal growth and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Academy Steward and Event Safety Stewards (Casual) in Stoke-on-Trent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stoke City Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stoke City Football Club and let us see your personality shine through!
We think you need these skills to ace Academy Steward and Event Safety Stewards (Casual) in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stoke City Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Stoke City Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stoke City Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stoke City Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stoke City Football Club will surely appreciate.
