At a Glance
- Tasks: Ensure safety and security at training and matchdays while providing excellent customer service.
- Company: Join Stoke City Football Club, a vibrant community-focused organisation.
- Benefits: Gain valuable experience, receive training, and work in a dynamic sports environment.
- Other info: Flexible hours with opportunities for professional development and community engagement.
- Why this job: Be part of an exciting team and make a difference in the lives of attendees.
- Qualifications: Strong communication skills and ability to handle challenging situations.
The predicted salary is between 12 - 15 £ per hour.
Stoke City Football Club of the English Football League is seeking enthusiastic individuals to join our team of Academy Safety Stewards to support training and matchday operations at the Clayton Wood Training Ground and the Academy Dome. As an Academy Safety Steward, you will play a crucial role in ensuring the safety and security of all attendees including parents, staff, players and guests, while providing them with an enjoyable experience. You will have the opportunity to develop your operational knowledge of Clayton Wood and the Academy Dome through a comprehensive induction process, gaining the necessary skills to enhance the overall experience for our guests.
Main Responsibilities
- Delivering excellent customer service and ensuring a positive experience for all attendees.
- Upholding safety protocols and procedures during training sessions and matches.
- Assisting with crowd control and maintaining a safe environment.
- Monitoring areas for hazards and reporting them appropriately.
- Engaging with parents, staff and players to provide information and support.
- Adapting to various roles as needed across different settings.
Key Skills and Experience
- Excellent communication skills, with the ability to engage effectively with individuals from diverse backgrounds.
- Proven ability to manage challenging situations with composure and professionalism.
- Understanding of safety practices in crowded environments.
- Fit and active, with the temperament to handle the requirements of the role.
- Capable of working independently as well as collaboratively within a team.
- Maintain a consistently professional demeanour and presentation.
The successful candidates will be required to work evenings and weekends to cover Academy matchday fixtures and training sessions. All relevant training will be provided including working towards NVQ Level 2 in Spectator Safety. Positions will be offered on a casual and intermittent basis.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Friday 19th June 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/ The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying, and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Academy Safety Stewards in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture where safety and enjoyment are paramount. As an Academy Safety Steward, you will not only gain valuable operational experience at our state-of-the-art Clayton Wood Training Ground and Academy Dome but also benefit from comprehensive training, including the opportunity to work towards an NVQ Level 2 in Spectator Safety. Join us in fostering a welcoming environment for all attendees while developing your skills in a supportive and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Academy Safety Stewards in Stoke-on-Trent
✨Tip Number 1
Get to know the club! Familiarise yourself with Stoke City’s values and culture. This will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former Academy Safety Stewards on social media. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to safety and customer service. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Stoke City family. Don’t miss out!
We think you need these skills to ace Academy Safety Stewards in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being an Academy Safety Steward and how you can contribute to making the experience enjoyable for everyone.
Highlight Relevant Experience:Make sure to mention any previous experience you have in customer service or safety roles. We love to see how you've handled challenging situations and maintained professionalism, as these skills are key for this position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Role
Before the interview, make sure you understand what being an Academy Safety Steward entails. Familiarise yourself with the responsibilities listed in the job description, such as crowd control and safety protocols. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, think of examples from your past experiences where you've effectively engaged with diverse groups. Be ready to discuss how you would handle challenging situations while maintaining professionalism and composure.
✨Demonstrate Your Commitment to Safety
Safety is a top priority for Stoke City Football Club. Prepare to talk about your understanding of safety practices in crowded environments. You might even want to mention any relevant training or experiences that highlight your ability to uphold safety protocols.
✨Be Ready for Flexibility
The role requires adaptability, so be prepared to discuss how you can switch between different tasks and settings. Share examples of times when you've successfully adapted to changing circumstances, whether in a work environment or during events.
