At a Glance
- Tasks: Ensure safety and provide excellent customer service during matches and training sessions.
- Company: Join Stoke City Football Club, a vibrant community-focused football club.
- Benefits: Gain valuable experience, receive training, and work towards NVQ Level 2 in Spectator Safety.
- Other info: Casual role with evening and weekend shifts; perfect for students!
- Why this job: Be part of the action and help create a safe environment for fans and players.
- Qualifications: Strong communication skills and ability to handle challenging situations.
The predicted salary is between 12 - 15 £ per hour.
Stoke City Football Club seeks enthusiastic Academy Safety Stewards to support safety during training and matches at Clayton Wood and the Academy Dome. You will deliver excellent customer service, uphold safety protocols, assist with crowd control, and engage with attendees.
The position requires excellent communication skills and the ability to manage challenging situations. Training will be provided, including working towards NVQ Level 2 in Spectator Safety.
This is a casual position with required evening and weekend work. Applications close on June 19, 2026.
Academy Safety Steward — Matchdays & Training Ops in Stoke-on-Trent employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer that values its staff and fosters a vibrant work culture centred around teamwork and community engagement. As an Academy Safety Steward, you will not only play a crucial role in ensuring safety during matches and training but also benefit from comprehensive training opportunities, including the chance to work towards an NVQ Level 2 in Spectator Safety. Located at the heart of the club's operations, this role offers a unique opportunity to be part of a passionate team dedicated to delivering memorable experiences for fans and players alike.
StudySmarter Expert Advice🤫
We think this is how you could land Academy Safety Steward — Matchdays & Training Ops in Stoke-on-Trent
✨Tip Number 1
Get to know the club! Research Stoke City Football Club, their values, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with attendees and managing challenging situations, it’s crucial to demonstrate your ability to communicate clearly and effectively during interviews. Role-play with a friend if you can!
✨Tip Number 3
Show off your customer service experience! Whether it's from previous jobs or volunteer work, highlight any instances where you've provided excellent service. This will prove you're ready to uphold safety protocols while keeping everyone happy.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're tech-savvy and keen to join us at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Academy Safety Steward — Matchdays & Training Ops in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for safety and customer service shine through. We want to see that you're genuinely excited about the role and ready to engage with attendees at matches and training.
Highlight Relevant Skills:Make sure to mention any previous experience or skills that relate to safety protocols, crowd control, or communication. We’re looking for those who can handle challenging situations with ease, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Academy Safety Steward role. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Safety Protocols
Familiarise yourself with the safety protocols relevant to matchdays and training operations. Being able to discuss these confidently will show that you’re serious about the role and understand the importance of safety in a sports environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s dealing with challenging situations or engaging positively with attendees, demonstrating your ability to handle interactions will set you apart.
✨Practice Communication Scenarios
Think of potential scenarios you might face as an Academy Safety Steward and practice how you would respond. This could include managing crowd control or addressing safety concerns. Clear communication is key, so be ready to showcase this skill.
✨Be Ready for Flexibility
Since this role requires evening and weekend work, be prepared to discuss your availability. Showing that you’re flexible and willing to adapt to the needs of the club will demonstrate your commitment and enthusiasm for the position.
