At a Glance
- Tasks: Check tickets and ensure smooth entry for fans on matchdays.
- Company: Join Stoke City Football Club, a vibrant part of the English Football League.
- Benefits: Flexible casual hours, training provided, and a fun matchday atmosphere.
- Other info: Work evenings and weekends, with opportunities for personal growth.
- Why this job: Be part of the excitement and energy of live football events.
- Qualifications: Great attention to detail and excellent customer service skills required.
The predicted salary is between 11 - 16 £ per hour.
Stoke City Football Club of the English Football League has an exciting opportunity available to join our team of Turnstile Operators to support its matchday operations at the bet365 Stadium. As a Turnstile Operator, you will be responsible for checking and reconciling matchday and stadium event tickets. The ideal candidate will ensure that supporters receive exceptional customer service upon entry into the stadium.
Main Responsibilities:
- Responding to all customer enquiries promptly and efficiently.
- Facilitating the smooth and orderly flow of spectators into the stadium during matchdays and events.
- Checking that customer tickets display correct details and guiding them to the appropriate team for any discrepancies.
Key Skills, Qualifications and Experience:
- Meticulous attention to detail.
- Excellent customer service skills.
- Exhibit problem solving ability.
- Demonstrate the ability to work independently.
- Maintain a consistently professional demeanour and presentation.
- Navigate and resolve pressured situations.
The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other adhoc events. Positions will be offered on a casual and intermittent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Monday 22nd December 2025. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/ The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Turnstile Operators in Stafford employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the forefront of matchday operations. As a Turnstile Operator at the bet365 Stadium, you will not only play a crucial role in ensuring a seamless experience for supporters but also benefit from comprehensive training and opportunities for personal growth within a community-focused environment. Join us to be part of a passionate team that values respect, equality, and the welfare of all individuals involved.
StudySmarter Expert Advice🤫
We think this is how you could land Turnstile Operators in Stafford
✨Tip Number 1
Get to know the matchday operations at Stoke City! Familiarise yourself with the stadium layout and ticketing process. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations with fans. Being able to demonstrate your problem-solving abilities will make you a top candidate for the Turnstile Operator position.
✨Tip Number 3
Network with current or former staff at Stoke City. They can provide insider tips on what the club values in its employees. Plus, it shows your commitment to being part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily.
We think you need these skills to ace Turnstile Operators in Stafford
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond to help others, especially in busy or pressured situations.
Be Detail-Oriented:Since the role involves checking tickets, it’s crucial to demonstrate your attention to detail. Mention any past experiences where being meticulous made a difference, as this will resonate with us.
Keep It Professional:Your application should reflect a professional demeanour. Use clear language and a tidy format. Remember, first impressions count, so let’s make yours shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Role
Before the interview, make sure you understand what a Turnstile Operator does. Familiarise yourself with the responsibilities like checking tickets and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about ensuring supporters have a great experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone out, as this will demonstrate your ability to handle similar scenarios at the stadium.
✨Prepare for Pressure
Matchdays can get hectic, so it's important to convey that you can stay calm under pressure. Think of times when you've had to manage stressful situations and be prepared to discuss how you handled them. This will show that you can maintain professionalism even when things get busy.
✨Dress the Part
First impressions matter! Make sure you dress smartly for the interview. A professional appearance will not only boost your confidence but also reflect your understanding of the importance of maintaining a professional demeanour as a Turnstile Operator.
