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- Tasks: Check tickets and ensure smooth entry for fans at matchdays.
- Company: Join Stoke City Football Club, a vibrant part of the English Football League.
- Benefits: Flexible casual hours, training provided, and a fun matchday atmosphere.
- Why this job: Be part of the excitement and energy of live football events.
- Qualifications: Attention to detail and excellent customer service skills required.
- Other info: Work evenings and weekends, with opportunities for community engagement.
The predicted salary is between 12 - 15 £ per hour.
Stoke City Football Club of the English Football League has an exciting opportunity available to join our team of Turnstile Operators to support its matchday operations at the bet365 Stadium. As a Turnstile Operator, you will be responsible for checking and reconciling matchday and stadium event tickets. The ideal candidate will ensure that supporters receive exceptional customer service upon entry into the stadium.
Main Responsibilities:
- Responding to all customer enquiries promptly and efficiently.
- Facilitating the smooth and orderly flow of spectators into the stadium during matchdays and events.
- Checking that customer tickets display correct details and guiding them to the appropriate team for any discrepancies.
Key Skills, Qualifications and Experience:
- Meticulous attention to detail.
- Excellent customer service skills.
- Exhibit problem solving ability.
- Demonstrate the ability to work independently.
- Maintain a consistently professional demeanour and presentation.
- Navigate and resolve pressured situations.
The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other adhoc events. Positions will be offered on a casual and intermittent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Monday 4th May 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/ The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Turnstile Operator in Stafford employer: Stoke City Football Club
Contact Detail:
Stoke City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Turnstile Operator in Stafford
✨Tip Number 1
Get to know the matchday operations at Stoke City! Familiarise yourself with the stadium layout and ticketing process. This will help you answer customer queries like a pro and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially under pressure. Being calm and professional during busy matchdays is key to impressing the hiring team.
✨Tip Number 3
Show off your attention to detail! When you get the chance, highlight any past experiences where you've had to check details or resolve discrepancies. This will demonstrate that you can handle ticket checks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Stoke City family. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Turnstile Operator in Stafford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond to help others, especially in busy environments like matchdays.
Be Detail-Oriented: Since you'll be checking tickets, it’s crucial to demonstrate your attention to detail. Mention any past roles where accuracy was key, so we know you can handle the responsibility.
Keep It Professional: Your application should reflect a professional tone. Use clear language and check for any typos or errors. We appreciate a polished presentation, just like we expect from our team on matchdays!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stoke City Football Club
✨Know the Role Inside Out
Before your interview, make sure you understand what a Turnstile Operator does. Familiarise yourself with the responsibilities like checking tickets and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about ensuring supporters have a great experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone out – it’ll make you stand out!
✨Prepare for Pressure Situations
Matchdays can get hectic, so think about how you would handle busy or stressful moments. Be prepared to discuss how you stay calm under pressure and ensure everything runs smoothly. This shows you can handle the demands of the job.
✨Dress the Part
Even though this is a casual position, maintaining a professional appearance is key. Dress smartly for your interview to demonstrate that you take the opportunity seriously. It sets a positive tone and shows respect for the club and its values.