At a Glance
- Tasks: Administer retail and ticketing systems to enhance supporter experiences at Stoke City FC.
- Company: Join the passionate team at Stoke City Football Club, a key player in the English Football League.
- Benefits: Full-time role with training provided, plus opportunities for growth in a vibrant environment.
- Other info: Flexible hours required for matchdays; commitment to equality and inclusion is essential.
- Why this job: Be part of a dynamic team that ensures fans have an unforgettable matchday experience.
- Qualifications: Detail-oriented with strong communication skills; previous retail or ticketing experience is a plus.
The predicted salary is between 22050 - 26950 £ per year.
Stoke City Football Club of the English Football League is looking for a dedicated and detail oriented Retail and Ticketing Systems Administrator to join our team at the bet365 Stadium.
This role is pivotal in ensuring our supporters receive a seamless experience, whether they are purchasing merchandise or securing tickets for matchdays.
Reporting to the Retail and Ticketing Systems Manager, you will play a key role in the day to day administration of our digital platforms, providing essential technical support and ensuring our systems operate efficiently.
If you are a proactive problem solver with a keen eye for detail and a passion for delivering excellent service, we would love to hear from you.
This is a full time position typically Monday to Friday however as this role supports matchdays, events and peak operational periods, availability for evenings and weekends is essential.
Training will be provided to ensure you are fully equipped to support our systems and processes.
- Main Responsibilities
- Maintaining product details, website content and digital assets across all retail and ticketing platforms to ensure high standards.
- Creating and managing retail and ticketing promotions and discount codes.
- Processing online refunds in accordance with Club policies.
- Providing first line technical support for retail and ticketing systems, liaising with software providers to ensure swift resolutions.
- Supporting event setups and conducting pre-match system testing to ensure operational readiness.
- Assisting the wider retail and ticketing teams during peak periods by handling supporter enquiries via phone, email and in person.
- Ensuring compliance with all Club policies, including safeguarding, health and safety and betting integrity rules.
- Supporting a culture that demonstrates the Club’s commitment to equality, diversity and inclusion.
- Key Skills and Experience
- Excellent communication skills, with the ability to provide clear and helpful support to customers and colleagues.
- A high level of attention to detail and accuracy.
- Ability to work effectively under pressure and manage competing priorities during peak periods.
- A proactive approach to problem solving and system maintenance.
- Previous experience in a retail or ticketing administrative role is desirable.
- Strong technical aptitude.
- Experience in managing POS systems, ticketing software or web CMS platforms is desirable.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment.
Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Thursday 3rd September 2026.
Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www. stokecityfc. com/recruitment-privacy-policy/
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse.
Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Retail and Ticketing Systems Administrator in Stafford employer: Stoke City Football Club
Stoke City Football Club is an excellent employer, offering a vibrant work culture where teamwork and commitment are highly valued. Employees benefit from comprehensive training and the opportunity to contribute to the club's operations, all while enjoying the unique atmosphere of working in a renowned sports environment. With flexible evening and weekend shifts, this role provides a rewarding experience for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Ticketing Systems Administrator in Stafford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stoke City Football Club, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stoke City Football Club!
We think you need these skills to ace Retail and Ticketing Systems Administrator in Stafford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stoke City Football Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stoke City Football Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stoke City Football Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stoke City Football Club
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
