At a Glance
- Tasks: Create unforgettable match day experiences for families at the bet365 Stadium.
- Company: Stoke City Football Club, a vibrant community-focused football club.
- Benefits: Flexible casual hours, training provided, and a fun team environment.
- Other info: Join a supportive team and help create a safe, inclusive atmosphere.
- Why this job: Be the friendly face that makes match days exciting for families!
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Stoke City Football Club of the English Football League is looking for enthusiastic Family Area Team Members to help create unforgettable match day experiences at the bet365 Stadium. Reporting to the Fundraising and Events Manager, as a Family Area Team Member, you will be right at the heart of the action. You will be the friendly face who welcomes, supports and engages with families across our family areas and other parts of the stadium when required. This is a lively, people focused role where team members will be required to engage with young people and families, actively deliver a range of activities and encourage supporter participation and engagement. The successful candidates will display a friendly and confident personality, have excellent communication skills and will make themselves visible and approachable on a match day.
Main Responsibilities
- Meeting, greeting and interacting with families.
- Leading and delivering fun and engaging activities.
- Encouraging participation and helping build an exciting and inclusive match day atmosphere.
- Assisting with the setup and breakdown of family area activities and events.
- Providing information and supporting families regarding match day services and facilities.
- Monitoring the family area to ensure a safe and enjoyable environment for all attendees.
- Collaborating with other team members and departments to enhance the overall match day experience.
Key Skills and Experience
- Excellent communication skills.
- Confident, friendly and approachable personality.
- Previous experience within a similar role would be advantageous.
- Ability to work effectively in a team and independently.
- Strong organisational skills and attention to detail.
- Flexibility to adapt to changing situations and demands.
- A passion and commitment in providing excellent customer service.
Positions will be offered on a casual and intermittent basis. All relevant training will be provided. The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium. This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing. Closing date for applications is Monday 1st June 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy. The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Family Area Team Member in Stafford employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant and inclusive work culture where Family Area Team Members play a crucial role in creating memorable match day experiences at the bet365 Stadium. With a strong commitment to employee growth and community engagement, team members benefit from comprehensive training and the opportunity to work in a dynamic environment that values teamwork and excellent customer service. Join us to be part of a passionate team dedicated to fostering a welcoming atmosphere for families and supporters alike.
StudySmarter Expert Advice🤫
We think this is how you could land Family Area Team Member in Stafford
✨Tip Number 1
Get to know the club and its values! Stoke City Football Club is all about creating a fantastic match day experience, so show us your passion for football and community. Research the club's history and recent events to impress during your conversations.
✨Tip Number 2
Practice your people skills! As a Family Area Team Member, you'll be engaging with families and young fans, so make sure you can communicate clearly and confidently. Try role-playing with friends or family to get comfortable with welcoming and interacting with different types of people.
✨Tip Number 3
Be proactive on match days! When you're at the stadium, don’t just wait for families to approach you. Take the initiative to greet them, offer assistance, and encourage participation in activities. This will help create that lively atmosphere we’re looking for!
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it online. It shows us you're serious about joining the team and helps streamline the process for everyone involved.
We think you need these skills to ace Family Area Team Member in Stafford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for creating unforgettable experiences shine through. We want to see how excited you are about engaging with families and making match days special!
Be Personable:Remember, this role is all about being friendly and approachable. Use a warm tone in your application to reflect your personality and show us that you can connect with families and young people.
Highlight Relevant Experience:If you've got any previous experience in similar roles, make sure to mention it! We love seeing how your background can contribute to enhancing the match day atmosphere at the bet365 Stadium.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team at Stoke City Football Club.
How to prepare for a job interview at Stoke City Football Club
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Family Area Team Member entails. Familiarise yourself with the responsibilities like engaging with families and leading activities. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your People Skills
Since this role is all about interaction, be ready to showcase your excellent communication skills. Think of examples from your past experiences where you've successfully engaged with families or young people. This will highlight your friendly and approachable personality.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations on match days. For instance, think about how you would encourage participation in activities or manage a busy family area. This shows your ability to adapt and think on your feet.
✨Demonstrate Your Passion for Customer Service
Make it clear that you’re committed to providing excellent customer service. Share any relevant experiences where you went above and beyond to ensure a positive experience for others. This aligns perfectly with the club's values and mission.
