At a Glance
- Tasks: Support retail and ticket operations at Stoke City Football Club, delivering top-notch customer service.
- Company: Join the vibrant team at Stoke City Football Club, a key player in the English Football League.
- Benefits: Flexible casual hours, training provided, and a fun environment at the bet365 Stadium.
- Other info: Perfect for students looking for flexible work around their studies.
- Why this job: Be part of the excitement on match days and engage with passionate fans.
- Qualifications: Basic IT skills and a positive attitude; previous retail experience is a bonus but not required.
The predicted salary is between 10 - 12 £ per hour.
Stoke City Football Club of the English Football League is looking for Retail Assistants and Ticket Office Assistants to support its commercial operations at the bet365 Stadium retail store and ticket office. Reporting to the Store Manager and Ticket Operations Manager you will form part of busy teams, working cross departmentally as required. Being prepared to go that extra mile to provide outstanding customer service you will create and provide our customers with a best in class experience, facilitating efficient and accurate purchasing of official club merchandise and ticketing products.
Main Responsibilities
- Representing Stoke City Football Club in a positive and professional way at all times
- Proactively engaging with customers to understand their needs and make valuable recommendations.
- Communicating effectively with incoming calls from customers.
- Processing card payments and reconcile cash payments quickly and accurately.
- Suggesting relevant products or events to upsell where possible.
- Building and maintaining a comprehensive knowledge of relevant retail and ticketing systems/software to deal with a range of customer queries and demands.
Key Skills and Experience
- Basic IT skills.
- Organisational skills.
- Excellent communication skills.
- Ability to approach customers with passion and confidence.
- Possess a positive and proactive attitude.
- Work well under pressure and in large groups.
- Ability to work independently and as part of a team.
- Previous retail experience is not essential.
- Cash handling.
The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium. All positions will be offered on a casual and intermittent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Wednesday 10th June 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/ The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying, and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Retail Assistance and Ticket Office Assistant (Casual) employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture at the bet365 Stadium where teamwork and customer service excellence are at the forefront. Employees benefit from flexible casual roles that allow for personal growth and development, alongside the unique opportunity to be part of a passionate community dedicated to delivering memorable experiences for fans. With comprehensive training provided and a commitment to equality and safeguarding, working with us means being part of a supportive environment that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistance and Ticket Office Assistant (Casual)
✨Tip Number 1
Get to know Stoke City Football Club inside out! Familiarise yourself with the club's history, values, and current merchandise. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with fans or handle queries. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or attend club events. Building relationships can give you insider tips and might even lead to a recommendation when applying through our website.
✨Tip Number 4
Be ready for match days! Show your enthusiasm for working during busy times, like evenings and weekends. Highlight your flexibility and willingness to go the extra mile to create an unforgettable experience for fans.
We think you need these skills to ace Retail Assistance and Ticket Office Assistant (Casual)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Stoke City Football Club shine through! We want to see how much you care about providing top-notch customer service and being part of our team.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for those excellent communication skills and a proactive attitude, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Club
Before the interview, make sure you do your homework on Stoke City Football Club. Familiarise yourself with the club's history, values, and recent achievements. This will not only show your passion for the role but also help you engage in meaningful conversations during the interview.
✨Customer Service Focus
Since the role involves providing outstanding customer service, think of examples from your past experiences where you went the extra mile for a customer. Be ready to share these stories, as they demonstrate your proactive attitude and ability to handle customer queries effectively.
✨Practice Communication Skills
Effective communication is key in this role. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend or family member to get comfortable with articulating your thoughts, especially when discussing how you would engage with customers.
✨Show Your Team Spirit
This position requires working well in a team, so be prepared to discuss your experiences in collaborative environments. Highlight any instances where you contributed to a team goal or supported colleagues, as this will showcase your ability to work under pressure and maintain a positive atmosphere.
