At a Glance
- Tasks: Welcome families and lead fun activities on match days at bet365 Stadium.
- Company: Join Stoke City Football Club, a vibrant community hub for football fans.
- Benefits: Flexible casual hours, great team atmosphere, and the thrill of live sports.
- Other info: Availability required during evenings and weekends for match days and events.
- Why this job: Be part of unforgettable match day experiences and create lasting memories for families.
- Qualifications: Friendly, confident, and excellent communication skills with a passion for customer service.
The predicted salary is between 12000 - 18000 £ per year.
Stoke City Football Club is looking for enthusiastic Family Area Team Members to enhance match day experiences at bet365 Stadium. You will welcome and support families while leading engaging activities. Ideal candidates will be friendly, confident, and skilled in communication with a passion for customer service. Positions are casual and require availability during evenings and weekends for match days and events.
Family Experience Host – Stadium Match Day employer: Stoke City Football Club
Stoke City Football Club is an excellent employer for those looking to make a meaningful impact on family experiences during match days at the bet365 Stadium. With a vibrant work culture that values enthusiasm and customer service, employees enjoy flexible casual positions that allow for personal growth and the opportunity to engage with fans in a dynamic environment. Join us to be part of a passionate team dedicated to creating memorable moments for families and supporters alike.
StudySmarter Expert Advice🤫
We think this is how you could land Family Experience Host – Stadium Match Day
✨Tip Number 1
Get to know the Stoke City Football Club vibe! Familiarise yourself with the club's values and what makes match days special. This will help you connect with families and show your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with families, think about how you can make their experience memorable. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your customer service passion! Think of examples from your past experiences where you went above and beyond for someone. This will demonstrate your commitment to creating a fantastic atmosphere at the stadium.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Stoke City family right from the start!
We think you need these skills to ace Family Experience Host – Stadium Match Day
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about enhancing family experiences at the stadium.
Be Friendly and Approachable:Use a warm and welcoming tone in your application. Remember, we’re looking for candidates who can connect with families, so let your personality come across in your writing!
Highlight Relevant Experience:If you've worked in customer service or have experience engaging with families, make sure to mention it! We love seeing how your background aligns with the role of Family Experience Host.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team at bet365 Stadium.
How to prepare for a job interview at Stoke City Football Club
✨Know the Club Inside Out
Before your interview, make sure you research Stoke City Football Club thoroughly. Understand their values, history, and what makes the match day experience special for families. This knowledge will show your enthusiasm and commitment to enhancing the family experience.
✨Show Off Your People Skills
As a Family Experience Host, communication is key. Prepare examples of how you've successfully interacted with families or children in previous roles. Think about times when you’ve resolved issues or created a fun atmosphere – these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult family or managing a busy activity area. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment of match days.
✨Emphasise Your Flexibility
Since the role requires availability during evenings and weekends, be upfront about your schedule. Highlight your willingness to adapt and work during busy periods. This shows that you’re committed and ready to contribute to the team whenever needed.
