At a Glance
- Tasks: Create unforgettable match day experiences for families at the bet365 Stadium.
- Company: Stoke City Football Club, a vibrant community-focused football club.
- Benefits: Flexible casual hours, training provided, and a fun team environment.
- Other info: Join a supportive team and help create a safe, inclusive atmosphere.
- Why this job: Be the friendly face that makes match days exciting for families!
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Stoke City Football Club of the English Football League is looking for enthusiastic Family Area Team Members to help create unforgettable match day experiences at the bet365 Stadium. Reporting to the Fundraising and Events Manager, as a Family Area Team Member, you will be right at the heart of the action. You will be the friendly face who welcomes, supports and engages with families across our family areas and other parts of the stadium when required. This is a lively, people focused role where team members will be required to engage with young people and families, actively deliver a range of activities and encourage supporter participation and engagement. The successful candidates will display a friendly and confident personality, have excellent communication skills and will make themselves visible and approachable on a match day.
Main Responsibilities
- Meeting, greeting and interacting with families.
- Leading and delivering fun and engaging activities.
- Encouraging participation and helping build an exciting and inclusive match day atmosphere.
- Assisting with the setup and breakdown of family area activities and events.
- Providing information and supporting families regarding match day services and facilities.
- Monitoring the family area to ensure a safe and enjoyable environment for all attendees.
- Collaborating with other team members and departments to enhance the overall match day experience.
Key Skills and Experience
- Excellent communication skills.
- Confident, friendly and approachable personality.
- Previous experience within a similar role would be advantageous.
- Ability to work effectively in a team and independently.
- Strong organisational skills and attention to detail.
- Flexibility to adapt to changing situations and demands.
- A passion and commitment in providing excellent customer service.
Positions will be offered on a casual and intermittent basis. All relevant training will be provided. The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium. This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing. Closing date for applications is Monday 1st June 2026. Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy. The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Family Area Team Member employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant and inclusive work culture where Family Area Team Members play a crucial role in creating memorable match day experiences at the bet365 Stadium. With a strong commitment to employee growth and community engagement, team members benefit from comprehensive training and the opportunity to work in a dynamic environment that values teamwork and excellent customer service. Join us to be part of a passionate team dedicated to fostering a welcoming atmosphere for families and supporters alike.
StudySmarter Expert Advice🤫
We think this is how you could land Family Area Team Member
✨Tip Number 1
Get to know the club and its values! Stoke City Football Club is all about creating a fantastic match day experience, so show us your passion for football and community. Research the club's history and recent events to impress during your conversations.
✨Tip Number 2
Practice your people skills! As a Family Area Team Member, you'll be engaging with families and young fans, so make sure you can communicate clearly and confidently. Try role-playing scenarios with friends or family to get comfortable with welcoming and interacting with different types of people.
✨Tip Number 3
Be visible and approachable! On match days, it’s crucial to be that friendly face everyone can turn to. Wear a big smile, maintain open body language, and don’t hesitate to start conversations with families to make them feel welcome and included.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and commitment right from the start. By applying online, you’ll have the chance to showcase your personality and passion for creating unforgettable experiences at the bet365 Stadium.
We think you need these skills to ace Family Area Team Member
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating unforgettable match day experiences.
Highlight Relevant Experience:If you've got previous experience in similar roles, make sure to mention it! We love seeing how your past gigs can contribute to making our family areas lively and engaging.
Show Your Communication Skills:Since this role is all about interacting with families, emphasise your excellent communication skills. Share examples of how you've successfully engaged with people in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at Stoke City Football Club
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Family Area Team Member entails. Familiarise yourself with the responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about engaging with families and creating a fun atmosphere, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully interacted with people, especially children and families, to highlight your friendly and approachable personality.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a difficult family or manage a busy match day. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can think on your feet!
✨Express Your Passion for Customer Service
Make it clear that you’re committed to providing excellent customer service. Share any relevant experiences where you went above and beyond to help someone, as this will resonate well with the club's values. Showing enthusiasm for creating memorable match day experiences will set you apart from other candidates.
