Conference and Events Sales Executive

An exciting opportunity has arisen at Stoke City Football Club for a Conference and Events Sales Executive to support the venue team at the bet365 Stadium. Reporting to the Conference and Events Manager, the purpose of the role is to generate income from meetings, events and conference hire at the bet365 Stadium.

Main Responsibilities

• Managing and growing existing relationships with clients and agencies to drive incremental business.
• Identify and proactively source new leads through industry working groups, exhibitions, and online platforms to maximise income and fill available capacity.
• Attending regular functions, conferences, shows or exhibitions to continually promote the venue.
• Continually monitor sales activity to actively seek ways to upsell products and services.
• Negotiating terms of sales, agreements and closing sales with customers.
• Responding to customer queries and resolve their objections to encourage them to make a purchase.
• Proactively responding to all inbound enquirers in a timely and professional manner, paying particular attention to the two hour window given from the point of agent contact.
• Converting enquiries into sales by gathering information, discussing packages, providing customers with detailed, accurate quotations and cost calculations and carrying out follow up calls.
• Cross selling and upselling to support other commercial revenue teams.
• Working flexibly to meet the needs of customers on event days.

Key Skills and Experience

• Excellent customer service and communication skills.
• Ability to engage and build rapport with customers.
• Ability to remain positive in challenging situations.
• Ability to work independently as well as part of a team.
• Basic IT skills.
• Previous sales experience is desirable.

The ideal candidate will be available to work evenings and weekends to cover match day fixtures and events as required. The position will be offered on a full time basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

To apply, please complete and return the application form along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to stokejobs@stokecityfc.com quoting ‘CAESE2504SCFCW’ in the subject line. Alternatively, telephone the Human Resources department on 01782 592227 for an application form. Closing date for applications is Monday 5th May 2025.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/ The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.