At a Glance
- Tasks: Ensure safety and provide excellent customer service during matches and training sessions.
- Company: Join Stoke City Football Club, a vibrant community-focused football club.
- Benefits: Gain valuable experience, receive training, and work towards NVQ Level 2 in Spectator Safety.
- Other info: Casual role with evening and weekend shifts; perfect for students looking for flexible work.
- Why this job: Be part of the action and help create a safe environment for fans and players.
- Qualifications: Strong communication skills and ability to handle challenging situations.
The predicted salary is between 12 - 15 £ per hour.
Stoke City Football Club seeks enthusiastic Academy Safety Stewards to support safety during training and matches at Clayton Wood and the Academy Dome. You will deliver excellent customer service, uphold safety protocols, assist with crowd control, and engage with attendees.
The position requires excellent communication skills and the ability to manage challenging situations. Training will be provided, including working towards NVQ Level 2 in Spectator Safety. This is a casual position with required evening and weekend work. Applications close on June 19, 2026.
Academy Safety Steward — Matchdays & Training Ops employer: Stoke City Football Club
Stoke City Football Club is an exceptional employer, offering a vibrant work culture where teamwork and community engagement are at the forefront. As an Academy Safety Steward, you will not only play a crucial role in ensuring safety during matches and training but also benefit from comprehensive training opportunities, including working towards an NVQ Level 2 in Spectator Safety. Located at the heart of the club's operations, this role provides a unique chance to be part of a passionate team dedicated to delivering memorable experiences for fans and players alike.
StudySmarter Expert Advice🤫
We think this is how you could land Academy Safety Steward — Matchdays & Training Ops
✨Tip Number 1
Get to know the club! Research Stoke City Football Club, their values, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with attendees and managing challenging situations, it’s crucial to demonstrate your ability to communicate clearly and effectively during interviews.
✨Tip Number 3
Show off your customer service experience! Whether it's from previous jobs or volunteer work, highlight any instances where you've provided excellent service or handled difficult situations. This will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and makes it easier for us to keep track of your application.
We think you need these skills to ace Academy Safety Steward — Matchdays & Training Ops
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for safety and customer service shine through. We want to see that you're genuinely excited about the role and ready to engage with attendees at matches and training.
Highlight Relevant Skills:Make sure to mention any experience you have in crowd control or customer service. We’re looking for excellent communication skills, so don’t be shy about showcasing how you've handled challenging situations in the past.
Tailor Your Application:Take a moment to customise your application for this specific role. Refer to the job description and align your experiences with what we’re looking for in an Academy Safety Steward. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Stoke City Football Club
✨Know Your Safety Protocols
Familiarise yourself with basic safety protocols and crowd control measures. Stoke City Football Club will be looking for candidates who can demonstrate an understanding of these practices, so brush up on relevant guidelines before the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's handling difficult situations or engaging positively with attendees, having specific anecdotes ready will show that you’re a great fit for the role.
✨Practice Communication Scenarios
Since communication is key in this role, think about potential scenarios you might face during matches or training. Practising how you would handle these situations can help you articulate your thoughts clearly during the interview.
✨Be Ready for Flexibility Questions
As this position requires evening and weekend work, be prepared to discuss your availability. Showing that you're flexible and willing to adapt to the club's needs will make you stand out as a candidate.
