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- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service in a vibrant retail environment.
- Company: Join Stoke City Football Club, a proud member of the English Football League, dedicated to community and sports.
- Benefits: Enjoy a full-time role with training provided, flexible hours, and the excitement of match days.
- Why this job: Be part of a passionate team, enhance your leadership skills, and contribute to a beloved football club's success.
- Qualifications: Experience in team management, excellent communication skills, and a knack for multitasking are essential.
- Other info: Background checks will be conducted, and applications are open until March 17, 2025.
The predicted salary is between 30000 - 42000 £ per year.
Stoke City Football Club of the English Football League is looking for a Store Manager to support its retail operations and contribute to driving the commercial success of the department.
As a Store Manager, you will demonstrate strong leadership and adaptability, managing teams of different sizes, including up to 15 staff members during peak times, such as busy match days. You will be responsible for driving sales, upholding the highest standards of customer service, and ensuring the smooth and efficient operation of the store.
Main Responsibilities
- Overseeing all aspects of daily store operations.
- Scheduling shifts and managing employee performance.
- Motivating and leading the team to achieve sales targets and deliver excellent customer service.
- Ensuring customers receive high-quality service and efficiently handling any complaints.
- Ensuring the store is clean, well-organised, and welcoming for customers.
- Monitoring stock levels, ensuring products are well-stocked and correctly displayed.
- Maintaining a safe environment for both customers and employees.
Key Skills and Experience
- Experience in team management.
- Strong attention to detail and the ability to stay organised.
- Ability to effectively multi-task.
- Excellent customer service and communication skills.
- Capacity to stay positive and composed in challenging situations.
- Excellent time management skills with the ability to prioritize effectively.
- Skilled in training and developing staff, while fostering a collaborative and positive team culture.
The ideal candidate will be available to work in alignment with store opening hours which currently operate Tuesday to Saturday. Flexibility will be required to cover matchday fixtures outside of the standard operating days and times, as well as extended trading around peak sales periods such as kit launches and Christmas.
The position will be offered on a full-time permanent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
To apply, please complete and return the application form along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to quoting ‘SM2502SCFCW’ in the subject line. Alternatively, telephone the Human Resources department on 01782 592227 for an application form.
Closing date for applications is Monday 17th March 2025.
Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying, and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Customer Service, and Sales
Industries
Spectator Sports and Retail
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Store Manager employer: Stoke City Football Club Limited
Contact Detail:
Stoke City Football Club Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with Stoke City Football Club's values and mission. Understanding the club's culture will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing teams during peak times, especially in retail or sports environments. Be ready to share specific examples of how you've motivated staff and achieved sales targets in similar situations.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of scenarios where you successfully handled complaints or improved customer satisfaction, as this is crucial for the Store Manager role.
✨Tip Number 4
Show your flexibility and willingness to work during match days and peak periods. Emphasizing your adaptability will demonstrate that you're committed to supporting the store's operations when they need it most.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and customer service skills. Use specific examples from your past roles to demonstrate how you can contribute to the success of Stoke City Football Club's retail operations.
Highlight Relevant Experience in Your CV: Ensure your CV emphasizes your experience in team management, sales, and customer service. Include any achievements that demonstrate your ability to drive sales and maintain high standards in a retail environment.
Follow Application Instructions Carefully: Make sure to complete the application form and submit it along with your CV and cover letter as specified. Pay attention to details such as quoting the correct subject line in your email to ensure your application is processed smoothly.
How to prepare for a job interview at Stoke City Football Club Limited
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully managed teams in the past, especially during busy periods like match days.
✨Emphasize Customer Service Excellence
Highlight your commitment to providing top-notch customer service. Discuss specific instances where you handled complaints effectively or went above and beyond to ensure customer satisfaction.
✨Demonstrate Organizational Skills
The role requires strong organizational skills. Be ready to talk about how you manage stock levels, schedule shifts, and keep the store well-organized, especially during peak times.
✨Prepare for Flexibility Questions
Since the position requires flexibility around match days and peak sales periods, be prepared to discuss your availability and willingness to adapt to changing schedules.
