At a Glance
- Tasks: Drive hospitality and events sales by reaching out to potential customers and nurturing existing relationships.
- Company: Join the vibrant team at Stoke City Football Club in a dynamic stadium environment.
- Benefits: Full-time role with training provided, plus opportunities for growth and development.
- Other info: Flexible hours required for match days and events, perfect for those who thrive in a lively setting.
- Why this job: Be part of an exciting sports atmosphere while making a real impact on customer experiences.
- Qualifications: Strong communication skills and previous sales experience are a plus.
The predicted salary is between 23400 - 28600 £ per year.
A very exciting opportunity has arisen at Stoke City Football Club for a Hospitality and Events Sales Executive to join our team at the bet365 Stadium.
The successful applicant will play a vital role in driving our hospitality and events business growth by proactively reaching out to potential customers and securing new business opportunities.
In addition you will focus on the growth and development of relationships with an existing client base to ensure retention, upselling and maximisation of all opportunities through the club's Commercial portfolio.
- Main Responsibilities
- Managing and growing relationships and maximising all sales opportunities, via a consultative approach to sales and account management.
- Conducting outbound calls and emails to prospects, introducing our products/services, and explaining their benefits.
- Negotiating terms of sales, agreements and closing sales with customers.
- Achieving sales targets and KPIs set by department manager.
- Responding to customer queries and resolving their objections to encourage them to make a purchase.
- Proactively responding to all inbound enquirers in a timely and professional manner.
Converting enquiries into sales by gathering information, discussing packages, emailing quotes and follow up calls.
- Key Skills and Experience
- Excellent customer service and communication skills.
- Ability to engage and build rapport with customers.
- Ability to remain positive in challenging situations.
- Ability to work independently as well as part of a team.
- Proficient IT skills.
- Previous sales experience is desirable.
The ideal candidate will be available to work evenings and weekends to cover match day fixtures and events as required.
The position will be offered on a full-time basis.
All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment.
Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
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Hospitality and Events Sales Executive in Stoke-on-Trent employer: Stoke City FC
Stoke City FC is an exceptional employer, offering a dynamic and supportive environment for the Elite Women's Goalkeeping Coach role at the Clayton Wood Training Ground. With a strong focus on professional development, employees benefit from collaborative teamwork and access to cutting-edge training resources, all while contributing to the growth of women's football in an elite setting. The club's commitment to inclusivity and excellence ensures that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Events Sales Executive in Stoke-on-Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stoke City FC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stoke City FC
Don't be shy about reaching out to Stoke City FC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality and Events Sales Executive in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stoke City FC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stoke City FC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
