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For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations and exceed service level agreements.
- Company: Join Bertelsmann, a global leader in media, services, and education with 117,000 employees.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Why this job: Be part of a creative company that values innovation and offers a supportive work culture.
- Qualifications: Experience with computerised systems and strong communication skills are essential.
- Other info: Work nights on a 4 on 4 off schedule in a dynamic environment.
The predicted salary is between 34068 - 40881 £ per year.
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship.
Salary: £34,068.06
Location: Hams Hall
Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
- Leading and managing a team to achieve and exceed SLAs
- Distributing work orders and ensuring the workload of the employees
- Steering, coordinating, and implementing processes as well as planning the daily business activities
- First point of contact for all process and technical faults and forwarding of reports to the involved departments
- Identifying issues or problems and initiating corrective measures and success control
- Ensuring SLA compliance
- Working in the SAP system
- Participating in resource planning (staff and infrastructure)
- Creating and evaluating reports
- Ensuring the quality and service level specifications
- People management activities
Your Profile
- Experience of working with computerised systems
- Experience and understanding of working in a temperature-controlled environment an advantage
- Able to demonstrate reliability, good time management and organisation skills
- Good written and verbal communication
- Good numerical skills and record keeping skills
- Able to demonstrate excellent attention to detail
- Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
- Strong customer focus
We Offer
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- Free car parking
Control Tower Supervisor - Nights in Birmingham employer: Stok UK
Contact Detail:
Stok UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Tower Supervisor - Nights in Birmingham
✨Tip Number 1
Familiarise yourself with the SAP system, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how that knowledge can transfer to this position.
✨Tip Number 2
Highlight your experience in managing teams and achieving SLAs. Prepare specific examples of how you've successfully led a team in a fast-paced environment, especially during night shifts.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've identified issues and implemented corrective measures. This will show your proactive approach to management.
✨Tip Number 4
Emphasise your attention to detail and organisational skills. Be ready to discuss how these traits have helped you maintain quality and service levels in previous roles.
We think you need these skills to ace Control Tower Supervisor - Nights in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing teams and working with computerised systems. Emphasise any previous roles that involved overseeing operations or meeting SLAs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams and resolved issues in past positions, showcasing your problem-solving skills.
Highlight Relevant Skills: Clearly outline your skills in time management, communication, and attention to detail. Use bullet points to make these stand out, as they are crucial for the Control Tower Supervisor position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Stok UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Tower Supervisor. Familiarise yourself with the key tasks such as managing a team, ensuring SLA compliance, and working with SAP systems. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As you'll be leading a team, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved processes. This will show that you can effectively oversee and coordinate activities.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented corrective measures. This is particularly important for this role, as you'll be the first point of contact for process and technical faults. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
