Key Account Manager

Location: East Midlands Gateway Salary: £47,500.00 Hours: 40 hours per week, Monday to Friday We are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction. Your Tasks Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys Lead and manage a team of service delivery representatives, motivating and developing their skill sets and assisting with escalations Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed Collaborate with internal stakeholders to support project management for new business introductions or client projects Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions Proactively identify and address risks and i…