Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support European customers with their queries and ensure positive outcomes.
- Company: Join StockX, a leading tech company revolutionising the online marketplace for high-demand consumer goods.
- Benefits: Enjoy hybrid or remote work options and a vibrant start-up culture.
- Why this job: Be part of a diverse team that values creativity and customer service in a fast-paced environment.
- Qualifications: Bilingual in Italian & English, with experience in customer service; additional languages like German or French are a plus.
- Other info: Must be willing to travel to the Soho office when required.
The predicted salary is between 28800 - 42000 £ per year.
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.
What you will do
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
About you
- Experience of customer service/call center experience
- Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages: German, French
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
Location: Hybrid or remote (but must be willing to travel to the Soho office when required)
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
Multilingual Customer Service Specialist - Italian/English (& German/French) employer: StockX
Contact Detail:
StockX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Service Specialist - Italian/English (& German/French)
✨Tip Number 1
Familiarise yourself with StockX's platform and the products they offer. Understanding their unique selling points and customer base will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your language skills, especially in Italian and English, as well as any additional languages like German or French. Being able to communicate fluently and confidently in these languages will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer service challenges in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this will showcase your problem-solving skills and customer-centric mindset.
✨Tip Number 4
Research the company culture at StockX. Understanding their values around diversity, inclusion, and customer service will help you align your responses during interviews and show that you're a great fit for their team.
We think you need these skills to ace Multilingual Customer Service Specialist - Italian/English (& German/French)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your bilingual or multilingual abilities in Italian, English, and any additional languages like German or French. Clearly state your proficiency level in each language, as this is a key requirement for the role.
Showcase Customer Service Experience: Detail your previous customer service or call centre experience. Use specific examples to demonstrate how you've handled customer queries, resolved issues, and contributed to a positive customer experience.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Highlight your communication skills and ability to work in a fast-paced environment, as these are crucial for the role.
Express Passion for Culture and Diversity: In your application, convey your enthusiasm for current culture and your commitment to diversity and inclusion. This aligns with the company's values and will help you stand out as a candidate who fits their culture.
How to prepare for a job interview at StockX
✨Showcase Your Language Skills
As a Multilingual Customer Service Specialist, your ability to communicate effectively in Italian and English is crucial. Be prepared to demonstrate your language proficiency during the interview, perhaps by engaging in a brief conversation or answering questions in both languages.
✨Emphasise Customer-Centric Experience
Highlight any previous customer service experience you have, especially in fast-paced environments. Share specific examples of how you've resolved customer queries and improved their experience, as this role is all about serving customers effectively.
✨Demonstrate Problem-Solving Skills
The company values solutions over excuses. Prepare to discuss scenarios where you've successfully navigated challenges or conflicts, showcasing your ability to think on your feet and find effective resolutions.
✨Familiarise Yourself with StockX
Research StockX and its market position. Understanding their products, services, and customer base will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
