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For Companies At a Glance
- Tasks: Monitor and optimise payment processes to ensure seamless transactions for our global customers.
- Company: Join StockX, a leading tech company in the online marketplace for high-demand consumer goods.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact on customer trust by ensuring secure and accurate payment experiences.
- Qualifications: 2-4 years in payments operations; strong analytical skills and attention to detail required.
- Other info: Fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Help empower our global customers to connect to culture through their passions.
As a Payments Operations Analyst at StockX, you’ll play a critical role in ensuring the accuracy, integrity, and efficiency of our end-to-end payments processes across StockX. You’ll work at the intersection of finance, fraud, and customer experience to monitor and resolve issues related to payment processing, reconciliation, and chargebacks. You’re detail-oriented, analytical, and eager to dive deep into data and processes to uncover root causes, identify trends, and drive improvements. This role offers a unique opportunity to contribute directly to the trust customers place in our platform by ensuring seamless, secure, and accurate payment experiences.
Responsibilities
- Monitor and support daily payment operations across multiple providers and geographies, including payment processing, settlement, chargebacks and refunds
- Investigate payment failures, delays, and discrepancies across systems; partner with engineering, finance, and customer support to resolve them quickly and accurately
- Track and analyze key payment metrics, such as authorization rates, chargeback volumes, refund rates, and payment success by method or geography
- Act as a key liaison between internal teams (Fraud, Customer Support, Treasury, Finance, Accounting, Engineering) and external payment vendors, ensuring alignment on issue resolution, payment performance, and process improvements
- Respond to escalations and incidents involving payments; document root causes and propose scalable fixes
- Partner cross-functionally with product, legal, compliance, engineering, and finance teams to implement operational improvements and ensure accurate financial flows
- Drive continuous process improvement by analyzing existing payment workflows and systems to identify inefficiencies, reduce costs, and enhance operational performance. Propose and implement scalable solutions that streamline processes and improve execution across teams
- Support payment cost optimization efforts by tracking processing fees, identifying costly payment methods or routing decisions, and partnering with product and finance teams to reduce transaction costs without impacting customer experience
Qualifications
About You
- 2–4+ years of experience in payments operations, financial operations, treasury, or risk within an e-commerce, marketplace, or fintech company
- Strong attention to detail and a process-oriented mindset; you’re comfortable digging into data and resolving operational edge cases
- Solid understanding of payment methods (e.g., cards, digital wallets, bank transfers) and processing flows (auth, capture, refund, settlement)
- Experience working with payment service providers like Adyen, Braintree, Stripe, or PayPal
- Proficient in Excel/Sheets and familiar with SQL or BI tools (e.g., Looker, Tableau)
- Strong written and verbal communication skills; able to collaborate cross-functionally and clearly document findings and solutions
- Prior experience working on payment operations in U.S. and EU markets, with an understanding of region-specific regulations, schemes, and payment trends
- Comfortable working in a fast-paced, high-growth environment with a bias for action
Nice to Have Skills
- Familiarity with network tokens, account updater services, or token vaults used in card-on-file transactions
- Working knowledge of payment orchestration platforms or routers (e.g., Primer, Spreedly, Payoneer)
- Experience supporting Alternative Payment Methods (APMs) like Klarna, Afterpay, or Apple Pay and/or Local Payment Methods
- Understanding of payment pricing models (e.g., interchange, scheme fees, processor markups) and experience analyzing or reducing payment processing costs
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX\’s platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value.
The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.
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Business Analyst-Payments employer: StockX Inc.
Contact Detail:
StockX Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst-Payments
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into StockX’s payment processes. Show us you understand the ins and outs of payment methods and how they impact customer experience.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock scenarios related to payment discrepancies and how you’d resolve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Analyst-Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Operations Analyst role. Highlight your experience in payments, financial operations, and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Show Off Your Analytical Skills: In your application, don’t shy away from showcasing your analytical prowess. Mention specific examples where you’ve dug into data to solve problems or improve processes. We love candidates who can think critically and drive improvements!
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and concise. Use straightforward language to explain your experiences and how they relate to the role. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at StockX Inc.
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment methods and processing flows. Familiarise yourself with terms like authorisation, capture, and settlement. Being able to discuss these confidently will show that you're not just a candidate, but someone who understands the core of the role.
✨Data is Your Best Friend
Since this role involves a lot of data analysis, practice discussing key metrics like chargeback volumes and refund rates. Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your analytical skills and attention to detail.
✨Cross-Functional Collaboration
Be prepared to talk about your experience working with different teams, such as finance, engineering, and customer support. Share specific examples of how you’ve resolved issues by collaborating across departments. This will highlight your communication skills and ability to work in a fast-paced environment.
✨Show Your Problem-Solving Skills
Think of a time when you faced a payment-related issue and how you tackled it. Be ready to explain the root cause, your approach to resolving it, and the outcome. This will showcase your proactive mindset and ability to drive continuous process improvement.