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- Tasks: Support bereavement counselling services with admin tasks and client interactions.
- Company: Teesside Hospice, a compassionate organisation dedicated to supporting those in need.
- Benefits: Flexible hours, training opportunities, discounts, and reimbursement for travel expenses.
- Other info: Join a diverse team and help create a welcoming space for clients.
- Why this job: Make a meaningful impact while gaining valuable experience in a supportive environment.
- Qualifications: Friendly, professional attitude and good IT skills; empathy is key.
Department: Bereavement Counselling Services (BCS)
Location: Teesside Hospice, 1 Northgate Road, Middlesbrough TS5 5NW
Time Requirement: Flexible to suit you. Volunteering hours will fall within the Bereavement Counselling Service’s opening times of: Monday 9.00am to 5.00pm, Tuesday – Thursday 09.00am to 7.00pm and Friday 9.00am to 5.00pm.
Role Summary: The aim of the role of our reception volunteers is to provide support to colleagues involved with the delivery of services and other essential activities. The role does not expect volunteers to manage the whole administration service but to provide help and assistance to colleagues, so that local administration is as effective as possible.
Key Responsibilities:
- Provide a full range of administration support for clients, staff and volunteer counsellors. This may include filing, photocopying, reception duties and answering the telephone.
- Liaise with administration staff and other colleagues regarding day‑to‑day administration duties of the Bereavement Counselling Service (BCS).
- Recognise, implement and adhere to the range of policies and procedures that impact on the administrative processes.
- Use professional communication skills to converse effectively with a wide range of people.
- Welcome visitors to the service in a professional, friendly manner while actively maintaining the security of the area.
- Always recognise and respect client confidentiality.
- Present with appropriate workplace behaviour.
- Offer a professional approach when in new/challenging situations.
- Show respect to all users of the BCS.
- Work independently and as part of a team.
- Act as an ambassador for Teesside Hospice and promote the service.
- Understand the service and why clients are accessing the service.
- Show resilience, and offer empathy, care and compassion to our clients.
- Good knowledge of IT.
- Commitment to the volunteering service.
- Ability to work alone and as part of a team.
- Friendly, approachable, respectful and professional approach.
- Resilience to be able to work in a challenging environment, such as the BCS.
Training Requirements:
Teesside Hospice Mandatory Training, including Safeguarding etc. The Head of Bereavement Services or Counselling Co‑ordinator will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role. You will be provided with a Teesside Hospice volunteer badge.
Benefits:
- 20% discount off purchases made in our shops.
- Opportunities for training and personal development.
- Reimbursement of reasonable travel expenses.
- Provided lunch if you volunteer for more than 5 hours per day.
- Access to discounts with other retailers and companies.
- 10% discount in the Northgate Tea Rooms.
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
Volunteer Bereavement Counselling Receptionist employer: Stockton Volunteers
Contact Detail:
Stockton Volunteers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Bereavement Counselling Receptionist
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Teesside Hospice and the Bereavement Counselling Services. Understanding their mission and values will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with clients and staff, it’s crucial to showcase your friendly and professional approach. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your empathy! In a role like this, demonstrating care and compassion is key. Think of examples from your past experiences where you've shown resilience and support to others, and be ready to share them.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your interest is noted and to stay updated on any opportunities that come up.
We think you need these skills to ace Volunteer Bereavement Counselling Receptionist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Volunteer Bereavement Counselling Receptionist. We want to see how you can support our team and clients effectively!
Show Your Empathy: In your written application, let us know about your ability to show care and compassion. This role is all about supporting those in need, so sharing any relevant experiences will really help us understand your fit for the position.
Professional Communication is Key: Since you'll be interacting with a variety of people, it's important to demonstrate your professional communication skills in your application. Use clear and respectful language to convey your message, just like you would in the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this rewarding opportunity at Teesside Hospice!
How to prepare for a job interview at Stockton Volunteers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Volunteer Bereavement Counselling Receptionist. Familiarise yourself with the key tasks like providing admin support and liaising with colleagues. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with clients and staff, practice articulating your thoughts clearly and professionally. Think of examples where you've used effective communication in past experiences, especially in challenging situations. This will show that you're ready to handle the diverse range of people you'll meet.
✨Emphasise Empathy and Resilience
The nature of bereavement counselling requires a compassionate approach. Be prepared to discuss how you can offer empathy and care to clients. Share personal stories or experiences that highlight your ability to remain resilient in tough environments, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how the team collaborates. This shows your genuine interest in the role and helps you gauge if the environment aligns with your values and expectations.