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- Tasks: Greet customers, assist on the shop floor, and maintain a tidy store.
- Company: Join Teesside Hospice, a charity dedicated to providing compassionate care.
- Benefits: Enjoy a 20% discount, training opportunities, and reimbursement for travel expenses.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Open to anyone aged 14 and above; no prior experience needed.
- Other info: Flexible hours available; commit to just 3 hours a week!
Location: Acklam, Coulby Newham, Great Ayton, Ingleby Barwick, Guisborough, Linthorpe, Marske, Norton, Redcar, Saltburn, Skelton, Stokesley, Thornaby & Yarm
Time Requirement: Flexible to suit you – Our shops are generally open from 9am to 4.30pm Monday to Saturday. Time commitment and availability can be discussed and agreed with the Shop Manager. Where possible, we ask that all volunteers commit to a minimum of 3 hours per week.
Age Requirements: From 14 years old plus
Role Summary: As a Sales Floor Volunteer, you will be the friendly face that greets customers when they enter our shop. Your main responsibilities will include assisting customers, maintaining shop displays, and ensuring the overall cleanliness and organization of the store.
Key Responsibilities:
- Assisting customers on the shop floor and providing excellent customer service
- Working on window and shop displays to create attractive and appealing presentations
- Keeping the shop tidy, clean, and well-organised through light housekeeping duties
- Compassion and empathy
- Tact and sensitivity
- Ability to work alone and as part of a team
- Polite and approachable
Training Requirements:
- Teesside Hospice mandatory training
- Volunteer induction training
- Any other training identified as appropriate to the role
Support and Supervision:
Your first line of support and for any enquiries will be the store manager to support you in your role.
Communications:
The store manager will regularly provide you with any information updates, training opportunities, and upcoming events appropriate to your role.
Benefits:
- 20% discount off purchases made in our shops
- Opportunities for training and personal development
- Reimbursement of reasonable travel expenses
- Provided lunch if you volunteer for more than 5 hours per day
- Access to discounts with other retailers and companies
- 10% discount in the Northgate Tea Rooms
If you’re friendly, reliable, and eager to contribute to our cause, we’d love to have you join our team! Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
Retail Sales Floor Volunteer employer: Stockton Volunteers
Contact Detail:
Stockton Volunteers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Floor Volunteer
✨Tip Number 1
Familiarise yourself with the mission and values of Teesside Hospice. Understanding their cause will help you connect with customers and demonstrate your commitment during your interactions.
✨Tip Number 2
Visit the shop locations beforehand to get a feel for the environment. This will help you understand the layout and customer flow, making it easier to engage with customers when you start volunteering.
✨Tip Number 3
Practice your customer service skills by volunteering in other settings or helping friends and family. Being approachable and friendly is key, so the more you practice, the more natural it will feel.
✨Tip Number 4
Be proactive in asking questions and seeking feedback from the store manager once you start. This shows your eagerness to learn and improve, which can make a great impression on your team.
We think you need these skills to ace Retail Sales Floor Volunteer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Sales Floor Volunteer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: In your application, include a personal statement that reflects your enthusiasm for volunteering and your commitment to customer service. Share any relevant experiences that demonstrate your ability to work well with others and maintain a positive environment.
Highlight Relevant Skills: Make sure to emphasise skills such as communication, teamwork, and organisation in your CV or application form. Provide specific examples of how you've used these skills in previous roles or situations.
Be Authentic: When answering the question about yourself in relation to the role, be genuine. Share your motivations for wanting to volunteer at Teesside Hospice and how you can contribute to their mission. Authenticity can make your application stand out.
How to prepare for a job interview at Stockton Volunteers
✨Show Your Friendly Side
As a Sales Floor Volunteer, being approachable and friendly is key. Make sure to smile and engage with the interviewer as if they were a customer. This will demonstrate your ability to create a welcoming atmosphere.
✨Highlight Your Teamwork Skills
Since you'll be working both independently and as part of a team, share examples from your past experiences where you successfully collaborated with others. This shows that you can adapt to different working styles.
✨Demonstrate Your Customer Service Skills
Prepare to discuss any previous customer service experience you have. Be ready to explain how you handled difficult situations or provided excellent service, as this role heavily relies on these skills.
✨Express Your Commitment
The role requires a minimum commitment of 3 hours per week. Be clear about your availability and willingness to contribute. Showing that you're reliable and dedicated will make a positive impression.
