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- Tasks: Support financially vulnerable residents with benefits advice and manage your own caseload.
- Company: Join Stockton-on-Tees Borough Council, a supportive and valued workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and employee discounts.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Knowledge of welfare reform and experience in providing benefits advice.
- Other info: Dynamic team environment with excellent learning and development opportunities.
The predicted salary is between 26403 - 37280 £ per year.
Do you have an understanding of the welfare reform agenda and experience of providing benefits advice?
Are you positive, enthusiastic and a great team player?
Do you have knowledge of the pressures faced by financially vulnerable clients?
If youve answered yes to the above and want to be part of a team making a real difference, wed love to hear from you
About the role
We are excited to be recruiting a Welfare Rights Officer to join our Welfare Support Team within the Revenues, Benefits and Welfare Service. Our service plays a vital role in supporting the boroughs most financially vulnerable residents, administering a wide range of welfare support schemes. Youll be part of a supportive, forward-thinking team thats committed to delivering impactful welfare support.
As part of your role as a Welfare Rights Officer, you will manage your own caseload and also support the team with:
- Income maximisation for residents of the Borough
- Representation at social security appeals
- Provide specialist welfare benefits advice and training to fellow professionals and advisors
We are looking for someone with:
- Knowledge of the welfare reform agenda
- Experience in providing welfare benefits advice
- Ability to make sound judgments in complex and challenging circumstances
- Excellent ICT skills and a commitment to high standards of work
- A positive, enthusiastic attitude
- A desire to work in a high-performing team with a proven track record
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
- A career graded salary from £26,403 up to £37,280 (the salary grade on appointment will be determined by qualifications and experience)
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
If you would like an informal discussion about the post, please contact Lyndsey Wood, Assistant Manager Welfare Support Team on or by email at
Guidance for applicants
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from .ORG.UK. All communication will also appear in the My Messages section of your North East Jobs account.
Welfare Rights Officer employer: Stockton-on-Tees Borough Council
Contact Detail:
Stockton-on-Tees Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Rights Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the welfare sector and let them know you're on the hunt for a Welfare Rights Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the welfare reform agenda. Be ready to discuss how your experience aligns with the needs of financially vulnerable clients. Show them you’re not just a great team player, but also someone who understands the challenges faced by those you’ll be helping.
✨Tip Number 3
Don’t forget to showcase your ICT skills! In today’s digital world, being tech-savvy is a must. Bring examples of how you've used technology to improve service delivery or support clients in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive, forward-thinking team at Stockton-on-Tees Borough Council.
We think you need these skills to ace Welfare Rights Officer
Some tips for your application 🫡
Be Authentic: When you're writing your application, make sure to be yourself! We want to hear your unique voice and experiences. Avoid copying from others or using AI-generated content; honesty is key!
Show Your Passion: Let your enthusiasm for the role shine through in your application. Talk about why you’re excited about supporting financially vulnerable clients and how you can contribute to our team’s mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience with welfare benefits advice and knowledge of the welfare reform agenda. This will show us that you understand what we’re looking for!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application reflects your commitment to high standards, which is something we value at StudySmarter!
How to prepare for a job interview at Stockton-on-Tees Borough Council
✨Know Your Stuff
Make sure you brush up on the welfare reform agenda and the specific benefits advice relevant to the role. Familiarise yourself with recent changes and how they impact financially vulnerable clients. This knowledge will show your commitment and expertise during the interview.
✨Show Your Enthusiasm
Bring your positive attitude to the table! Employers love candidates who are enthusiastic about making a difference. Share examples of how you've positively impacted clients in the past, and express your passion for supporting those in need.
✨Prepare Real-Life Scenarios
Think of specific situations where you've had to make sound judgments in complex circumstances. Be ready to discuss these scenarios during the interview, as they demonstrate your problem-solving skills and ability to handle challenging cases effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the challenges they face. This shows that you're genuinely interested in the role and want to understand how you can contribute to their success. Plus, it gives you a chance to assess if this is the right fit for you!
