Visitor Services Officer

• Do you have excellent communication skills and a positive attitude?
• Are you a motivated, friendly and organised individual looking to join a great team?

Look no further! We have a fantastic opportunity for a Visitor Services Officer to join our welcoming and supportive team here at Stockton-on-Tees Borough Council.

About the role

As the first point of contact for visitors, you will deliver a friendly and efficient reception service across various Council offices in Stockton, helping to create a positive experience for customers and colleagues alike.

Your main duties will include:

• Greeting and assisting visitors in a warm and professional manner
• Answering and directing phone calls
• Handling incoming and outgoing post and deliveries
• Managing and coordinating meeting room bookings
• Providing general administrative support

Our reception services operate between 8:30am and 5:00pm, Monday to Thursday, and 8:30am to 4:30pm on Fridays.

We are currently recruiting for two part-time positions (22.5 hours per week). One role will work Monday, Thursday and Friday, while the other will work Wednesday, Thursday and Friday.

About you

We would love to hear from candidates that have:

• Excellent communication skills
• A professional, welcoming and positive attitude
• Ability to multi-task
• Strong organisation and attention to detail skills
• Good IT skills and experience of using Microsoft Office, including Word, Excel and Outlook

To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.

Why join us?

At Stockton-on-Tees Borough Council, we know that great people deliver great services. That's why we are committed to creating a workplace where employees are trusted, valued and supported.

In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary
• Generous annual leave.Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Think this could be the right opportunity for you?

We'd love to hear from you. For an informal discussion about the role, please contact:

Sharon McDonald - Corporate Administration Manager

01642 526516

Sharon.mcdonald@stockton.gov.uk

Charlotte Olvanhill - Administration Team Leader

01642 528658

charlotte.olvanhill@stockton.gov.uk

We expect to hold interviews on 23 September 2026. If you are shortlisted, you will be notified via North East Jobs.

Please note that we're unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools:

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication:

All updates regarding your application, including interview invitations, will be sent from 'DONOTREPLY@NORTHEASTJOBS.ORG.UK' to the email linked to your North East Jobs account, and will also appear in the 'My Messages' section of your account.

Right to Work:

All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles:

The Council's recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations:

Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee's visa is due to expire and sponsorship is not granted.