At a Glance
- Tasks: Design and improve digital services that enhance customer access and experience.
- Company: Join Stockton-on-Tees Borough Council, a leader in innovative digital solutions.
- Benefits: Earn while you learn with a competitive salary and generous leave.
- Other info: No prior experience needed; just bring your passion for technology and creativity.
- Why this job: Shape the future of digital services while gaining a fully funded degree.
- Qualifications: 120 UCAS points and GCSE English and Maths at Grade 4/C or above.
The predicted salary is between 19350 - 23650 £ per year.
As a Trainee Digital Services Designer, you'll work alongside experienced professionals to design, develop and improve digital services that are simple, accessible and focused on customer needs.
The role will involve
- Designing and improving digital services that make it easier for customers to access Council services.
- Using research, customer feedback and data to understand user needs and identify opportunities for improvement.
- Supporting the development, testing and delivery of innovative digital solutions.
- Working collaboratively with colleagues and stakeholders to improve customer experience and service outcomes.
- Building your professional knowledge and skills through the Digital User Experience (UX) Professional Degree Apprenticeship.
This is a career graded apprenticeship post with progression each year, enabling you to develop your skills, increase your responsibilities and start a rewarding career in digital services., Please note that we're unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Right to
Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks.
Employment cannot commence or continue unless this has been verified.
Council Principles: The Council's recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment.
This includes cases where an existing employee's visa is due to expire and sponsorship is not granted.
Are you creative, curious and passionate about technology?
Do you enjoy solving problems, understanding how people use digital services and finding better ways to do things?
Would you like to earn a degree while gaining real-world experience and building a career in digital design?, We're looking for a motivated and enthusiastic individual to join us as a Trainee Digital Services Designer on a three-year apprenticeship.
This is an exciting opportunity to gain hands‑on experience whilst completing a fully funded BSc (Hons) Digital User Experience (UX) Professional Degree Apprenticeship.
Over the course of the programme, you'll develop specialist skills in user research, service design, digital accessibility, customer experience and digital product development, helping shape the future of digital services across the Council.
We're looking for someone who
- Has 120 UCAS points through A Levels, BTEC or an equivalent Level 3 qualification.
- Has GCSE English and Maths at Grade 4/C or above.
- Is passionate about digital technology and improving customer experiences.
- Has a positive attitude, a willingness to learn and a genuine curiosity about how digital services are designed and delivered.
- Enjoys analysing information, solving problems and coming up with creative solutions.
- Can communicate effectively with a wide range of people.
- Has strong organisational skills and attention to detail.
- Works well independently and as part of a team.
- Able to commit to completing a degree qualification alongside working full time.
Please note: Apprenticeship funding rules apply.
Applicants must not already hold a qualification at the same or higher level in a closely related subject area.
No previous experience in digital design is required.
We're looking for someone who is genuinely enthusiastic about technology, curious about how digital services work and eager to learn.
At Stockton-on-Tees Borough Council, we're transforming the way people access our services through innovative, user‑centred digital solutions.
From improving online customer journeys to developing accessible digital services that make a genuine difference to residents, businesses and colleagues, our Digital Services and Systems team is at the heart of that transformation.
The work you do will help thousands of our residents access Council services more easily and efficiently.
At Stockton-on-Tees Borough Council, we know that great people deliver great services.
That's why we are committed to creating a workplace where employees are trusted, valued and supported.
In return, we offer an attractive benefits package designed to support your career, wellbeing and work‑life balance, including:
- A competitive career-graded salary to allow you to earn whilst you learn
- Generous annual leave entitlement of 27 days, increasing to 32 days after 5 years' service.
- Local Government Pension Scheme with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
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Trainee Digital Services Designer employer: Stockton-on-tees Borough Council
Stockton-on-Tees Borough Council is an exceptional employer, offering a supportive and nurturing work environment for those passionate about making a difference in the lives of vulnerable children and young people. With a strong emphasis on employee wellbeing, flexible working arrangements, and opportunities for professional growth, you will be part of a dedicated team that values your contributions and fosters meaningful relationships. Join us in creating a positive impact while enjoying the benefits of working in a community-focused organisation.
Contact Details:
Stockton-on-tees Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Digital Services Designer
✨Get Involved in Online Communities
Dive into online forums and social media groups focused on digital learning and education like EdTech and instructional design. Not only can you learn a lot from others’ experiences, but you can also showcase your passion and make connections that might lead to opportunities at companies like Stockton-on-tees Borough Council.
✨Attend Workshops and Conferences
Look out for events or workshops related to digital learning — places where educators and tech innovators gather. These are golden opportunities to network, gather insights, and even get noticed by hiring managers. Plus, it’s a chance to learn new skills that you can show off in your application for the trainee role!
✨Show Off Your Skills in the Real World
If you’ve got any projects or case studies related to digital learning, don’t keep them hidden! Create a portfolio or even a blog where you discuss your learnings and share your insights. This will give us at Stockton-on-tees Borough Council a peek at your creativity and dedication when considering you for the trainee position.
✨Utilise University Resources
If you're still in uni or just graduated, check out your university's career services. They often have exclusive internships or placements with companies like Stockton-on-tees Borough Council. They can help connect you with opportunities that might not be on the broader job market yet.
We think you need these skills to ace Trainee Digital Services Designer
Some tips for your application 🫡
Show Us Your Passion for Education Technology:When you're applying for a trainee role in digital learning and education, we want to see your enthusiasm! Include any relevant coursework, volunteer experiences, or side projects that highlight your interest and commitment to enhancing education through technology. This could be anything from developing a learning app to participating in online educational forums.
Tailor Your CV for the Digital Learning World:Make sure your CV stands out by showcasing any skills that relate directly to digital learning. Are you familiar with e-learning platforms? Have you created educational content or taught online? These are golden nuggets we’re looking for, so don’t shy away from diving into those experiences. Also, mentioning any relevant digital certifications or courses can give us an extra boost of confidence in your potential!
Craft a Cover Letter That Reflects Your Learning Journey:In your cover letter, focus on your desire to grow and learn in this exciting field. Share why a trainee role at Stockton-on-tees Borough Council excites you and how it fits into your future goals. Let us know why you're eager to dive into the world of digital learning and education and what specific skills you hope to develop.
Highlight Collaboration Experience:Since digital learning often involves teamwork, make sure to highlight any collaborative projects or experiences you've had. Whether it was group assignments at university or participation in online learning communities, showcasing your ability to work well with others in a digital context can really make a difference. We're all about building a supportive learning environment here at Stockton-on-tees Borough Council!
How to prepare for a job interview at Stockton-on-tees Borough Council
✨Show Your Passion for Digital Learning
When discussing your interest in the digital-learning-education field, make sure to highlight any relevant projects or experiences you've had, whether that’s creating online resources, volunteering in educational tech, or even personal projects. We want to see your enthusiasm shine through!
✨Prepare for Technical Questions
Expect questions that dive into various digital learning tools and platforms, such as Learning Management Systems (LMS) or educational software. Familiarise yourself with the key features of these tools beforehand, so you can confidently discuss how you've used them or how you would in your trainee role with Stockton-on-tees Borough Council.
✨Emphasise Your Willingness to Learn
As this is a trainee position, highlight your eagerness to absorb knowledge and grow within the role. Talk about specific skills you’re hoping to develop, whether that's mastering new educational technologies or improving your instructional design capabilities. This helps us see you as a long-term asset!
✨Bring a Portfolio of Ideas
Although it’s a trainee role, consider putting together a small portfolio that showcases your ideas for digital learning projects or improvements. This could include concepts you've thought about or research on current trends in education technology that excite you. It’s a great way to stand out and demonstrate your creativity!
