Learner Services Manager

• Are you passionate about providing an outstanding service to learners and apprentices?
• Do you have strong management and leadership experience?
• Are you able to strategically lead a variety of learner services functions?

Look no further! We have a fantastic opportunity for a Learner Services Manager to join our team here at Stockton-on-Tees Borough Council on a Fixed Term Contract until 26 June 2026.

Within the Learning and Skills Service we are driven and committed to support Stockton-on-Tees residents and businesses to meet their full economic potential whilst increasing opportunities, prosperity, wellbeing and cohesion in the communities we serve. We have a very clear mission to create a brighter future for all.

Ofsted (2023) judged the service as being a ‘good’ learning provider and we now strive to become recognised as outstanding in all that we do.

In this role you will be responsible for leading on the information, advice and guidance services provided to support learners throughout their learning journey. You will also oversee marketing and engagement activities to enable learners to access courses and support the fulfilment of enrolment targets.

As Principal Safeguarding Officer you will be responsible for ensuring safeguarding and prevent policies are effectively implemented which ensure the welfare of learners. You will also manage learner support functions to ensure effective measures are in place to support individuals to achieve their learning goals.

If you are a strong leader with management experience in the post-19 adult learning sector we would love to hear from you!

As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application. For further information, please refer to the council’s secondment policy.

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.

This is a fixed term contract – the expected duration of the contract is until26 June 2026but will be reviewed periodically with the post holder.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

• A competitive salary of up to £44,075
• 27 days annual leave per year rising to 32 with 5 years’ service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

And that’s not all – you can also work flexibly where you can work part of your week at home.

For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:

https://www.stockton.gov.uk/careers

If you would like an informal discussion about the post, please contact Craig Taylor, Adult Learning and Skills Manager on craig.taylor@stockton.gov.uk or 01642 528814.

We are intending to interview on Wednesday 1st October 2025and you will receive notification through North East Jobs if you have been shortlisted.

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.

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