At a Glance
- Tasks: Support residents in financial crisis and help them build long-term resilience.
- Company: Join Stockton-on-Tees Borough Council, dedicated to community support and employee wellbeing.
- Benefits: Competitive salary, generous leave, pension scheme, and various employee perks.
- Other info: Exciting opportunity to join a new specialist team and contribute to community resilience.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer-focused advice and strong organisational skills required.
The predicted salary is between 34811 - 34811 £ per year.
In this rewarding role, you will provide direct support to residents experiencing financial crisis, helping them access emergency assistance, maximise their income, and build long-term financial resilience.
What you will do
- Provide welfare and financial advice, helping people maximise their income through benefits, discounts, grants, and other entitlements.
- Meet with vulnerable residents and provide support in community settings.
- Work with partner organisations to ensure residents get the right financial support.
- Help prevent repeat crises by providing practical support that improves residents' long-term financial resilience, not just their immediate circumstances.
- Monitor and analyse data to understand demand, track outcomes, and support reporting requirements.
- Contribute to service improvement, ensuring the fund is accessible, fair, and effective., Please note that we're unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
We are looking for a motivated and organised Crisis Resilience Fund Support Officer to join a small, new specialist team.
You will have
- Experience of providing customer-focused advice, support, or welfare services.
- Strong administrative and organisational skills with excellent attention to detail.
- Knowledge of benefits, welfare support, debt advice, or financial inclusion initiatives is desirable.
- Ability to build effective relationships with residents, partners, and stakeholders.
- Confidence in handling complex enquiries and sensitive situations with empathy and professionalism.
This is an exciting opportunity to contribute to a high-profile programme that supports vulnerable residents while helping communities become more resilient for the future.
At Stockton-on-Tees Borough Council, we know that great people deliver great services.
That's why we are committed to creating a workplace where employees are trusted, valued and supported.
In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:
- A competitive salary of up to £34,811
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
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Crisis Resilience Fund (CRF) Support Officer employer: Stockton-on-tees Borough Council
Stockton-on-Tees Borough Council is an exceptional employer, offering a supportive and nurturing work environment for those passionate about making a difference in the lives of vulnerable children and young people. With a strong emphasis on employee wellbeing, flexible working arrangements, and opportunities for professional growth, you will be part of a dedicated team that values your contributions and fosters meaningful relationships. Join us in creating a positive impact while enjoying the benefits of working in a community-focused organisation.
Contact Details:
Stockton-on-tees Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Resilience Fund (CRF) Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Stockton-on-tees Borough Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Stockton-on-tees Borough Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Stockton-on-tees Borough Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Stockton-on-tees Borough Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Crisis Resilience Fund (CRF) Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Stockton-on-tees Borough Council:Before hitting send, make sure to tailor your application specifically to Stockton-on-tees Borough Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Stockton-on-tees Borough Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
