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- Tasks: Support families by managing contacts and ensuring accurate data in our innovative service.
- Company: Join a forward-thinking team dedicated to making a difference in family services.
- Benefits: Competitive salary, supportive culture, and opportunities for personal development.
- Why this job: Be the backbone of a new service that truly impacts children and families.
- Qualifications: Strong admin skills, attention to detail, and confident IT user.
- Other info: Work in a dynamic environment with a focus on collaboration and community support.
The predicted salary is between 30000 - 42000 £ per year.
Help us shape the future of family services in Stockton! We’re launching an innovative Integrated Family Help Front Door service - and we need a proactive, detail-driven Business Support Assistant to keep things running smoothly behind the scenes. Your work will make a real difference, ensuring children, young people, and families get the right help at the right time.
Why this role matters
Our new front door will connect families to early help and targeted support quickly and effectively. You’ll be the backbone of this multi-agency team, based in our state-of-the-art riverside offices, helping partners make strong referrals and ensuring every contact counts.
What you’ll do:
- Log and manage incoming contacts in systems like Liquid Logic and Early Help.
- Keep case data accurate and up to date across multiple platforms.
- Chase missing details and consent to keep referrals compliant.
- Prepare outcome letters, manage calls, and maintain records.
- Work flexibly across Children’s Services and partner agencies.
What we’re looking for:
- Strong admin and organisational skills
- Laser-sharp attention to detail
- Confident IT user (Liquid Logic/EHM experience a bonus)
- Calm under pressure, great at juggling priorities
- Positive, customer-focused team player
Why join us?
- Be part of a brand-new service making a real impact for families.
- Supportive team culture with development opportunities.
- Competitive salary and benefits.
Want to chat first? Contact Kellie Wigley, Head of Service – Early Help, Youth Justice and Youth Support on 01642 527 406 (kellie.wigley@stockton.gov.uk)
Ready to join a team that values your expertise? Apply now and help us deliver a service that puts children and families first. Interviews are anticipated to take place on 22 December 2025. Heads up: We expect strong interest and may close early - apply today!
Business Support Assistant - Integrated Front Door employer: Stockton-on-Tees Borough Council
Contact Detail:
Stockton-on-Tees Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Integrated Front Door
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those connected to family services. A friendly chat can lead to insider info about the role and even a potential referral.
✨Tip Number 2
Prepare for the interview by researching the Integrated Family Help Front Door service. Understand its goals and how your skills can contribute. This shows you’re genuinely interested and ready to make an impact!
✨Tip Number 3
Practice common interview questions related to admin and organisational skills. Think of examples from your past experiences that highlight your attention to detail and ability to juggle priorities under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive team culture right from the start.
We think you need these skills to ace Business Support Assistant - Integrated Front Door
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your admin and organisational skills. We want to see how your experience aligns with the role of Business Support Assistant, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role requires laser-sharp attention to detail, include examples in your application where you’ve successfully managed data or maintained records accurately. We love seeing candidates who can demonstrate their meticulousness!
Be Confident with IT: If you have experience with Liquid Logic or similar systems, make sure to mention it! Even if you’re not an expert, showing that you’re a confident IT user will definitely catch our eye. We’re all about tech-savvy team players!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stockton-on-Tees Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Assistant role and how it fits into the Integrated Family Help Front Door service. Familiarise yourself with the key responsibilities, like managing contacts in Liquid Logic and maintaining accurate case data. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Organisational Skills
Since this role requires strong admin and organisational skills, be prepared to share specific examples from your past experiences. Think of times when you successfully managed multiple priorities or maintained accuracy under pressure. This will show that you can handle the demands of the job effectively.
✨Highlight Your IT Proficiency
If you have experience with Liquid Logic or similar systems, make sure to mention it during the interview. If not, express your confidence in learning new software quickly. Being a confident IT user is crucial for this role, so demonstrating your tech-savviness will give you an edge.
✨Emphasise Teamwork and Customer Focus
This position is all about collaboration and supporting families, so be ready to discuss how you work well in a team and your approach to customer service. Share examples of how you've positively impacted others in previous roles, as this will align with the values of the organisation and show you're a great fit.
