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- Tasks: Support employees with tech issues and maintain networks for councils.
- Company: Join Xentrall Shared Services, dedicated to improving community services through IT.
- Benefits: Earn a competitive salary, enjoy 27 days leave, and access wellbeing perks.
- Why this job: Kickstart your IT career while making a real impact in your community.
- Qualifications: GCSE English and Maths Level 2 required; teamwork and communication skills essential.
- Other info: This is a fixed-term apprenticeship lasting up to 21 months with hybrid working options.
Are you ready to kickstart your career, earn while you learn, and make a real difference in your community? Start your journey toward a rewarding career in IT whilst undertaking an apprenticeship qualification with Darlington College.
At Xentrall Shared Services, we’re not just offering you an apprenticeship – we’re offering a launchpad for your future. Whether you\’re just starting out or looking for a fresh direction, our apprenticeships are designed to help you thrive. Every task you take on, every skill you learn, and every idea you share contributes to something bigger – creating better services for our Customers – Stockton-on-Tees Borough Council & Darlington Borough Council and in turn the communities they serve.
As an Apprentice ICT Platform Technician, you will provide support to all employees in both Stockton-on-Tees and Darlington Borough Councils, helping them to be effective when using technology in their own jobs and rectifying issues to maintain the organisations productivity and security. Based in Darlington Town Hall, you will work as part of a team to deliver these services.
Assisting in the provision of effective, efficient and customer-focused ICT services for all Xentrall Shared Services ICT customers, you’ll be working in our welcoming and focused ICT Platform Team who are passionate about ensuring we build efficiency and security into all our work.
You will be maintaining and managing networks across Stockton and Darlington, installing and configuring network and wireless equipment, supporting our state of the art datacentres, and helping to support the latest cloud based technology and security.
What skills and experience do you need?
We are looking for someone who has the following qualifications / experience:
- Minimum qualifications of English and Maths at Level 2 (equivalent to GCSE grade 4/C or above / Functional Skills Level 2)
- Good communication and teamwork skills
- Commitment to the full duration of the apprenticeship — showing reliability, motivation, and readiness to balance work and study responsibilities
- Willingness to learn and develop new skills – apprenticeships are designed for those ready to grow through hands-on experience and training.Please outline in your personal statement how you meet this criteria.
What can we offer you?
We offer our apprentices an excellent reward package including:
- A competitive salary while gaining a nationally recognised qualification
We pay our apprentices National Minimum Wage for Age:
Age 21 and over = £12.21 per hour
Age 18 to 20 = £10.00 per hour
Under 18 = £7.55 per hour
- 27 days annual leave per year (plus bank holidays).
- Learn from experienced professionals who are passionate about customer service
- Access to mentoring, training, and personal development opportunities
- Discounts at high street and online retailers
- FREE Physiotherapy and Counselling services plus many other Wellbeing benefits.
- Hybrid Working options to work part of your week from home following completion of a 6-month probationary period
Please note this is a fixed term apprenticeship for up to 21 months.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
If you would like an informal discussion about the post, please contact David Reese, ICT Platform Team Leader, on David.Reese@xentrall.org.uk or 01642 52 4854.
Apply Now!
Be bold. Be brave. Be the future of public service.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.
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Apprentice ICT Platform Technician employer: Stockton-on-Tees Borough Council
Contact Detail:
Stockton-on-Tees Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice ICT Platform Technician
✨Tip Number 1
Research Xentrall Shared Services and the specific role of an Apprentice ICT Platform Technician. Understanding their mission and values will help you align your answers during any discussions or interviews, showing that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Prepare to discuss your teamwork and communication skills, as these are crucial for the role. Think of examples from school projects or group activities where you successfully collaborated with others, and be ready to share these experiences.
✨Tip Number 3
Show your willingness to learn by researching current trends in ICT and cloud technology. Being able to discuss recent developments or tools in the industry can demonstrate your enthusiasm and readiness to grow in this apprenticeship.
✨Tip Number 4
Consider reaching out to David Reese, the ICT Platform Team Leader, for an informal chat about the role. This not only shows initiative but also gives you a chance to ask questions and gain insights that could set you apart from other candidates.
We think you need these skills to ace Apprentice ICT Platform Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Apprentice ICT Platform Technician position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong Personal Statement: In your personal statement, clearly outline how you meet the qualifications and experience mentioned in the job description. Use specific examples from your past that demonstrate your communication skills, teamwork, and commitment to learning.
Highlight Relevant Skills: Make sure to emphasise any relevant technical skills or experiences you have, especially those related to ICT services, networking, or customer support. This will show that you are prepared for the hands-on nature of the apprenticeship.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in any role.
How to prepare for a job interview at Stockton-on-Tees Borough Council
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology and how it can improve people's lives. Share any personal projects or experiences that demonstrate your interest in IT, as this will show the interviewers that you're genuinely excited about the role.
✨Highlight Your Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss examples of how you've successfully collaborated with others in the past. This could be from school projects, group activities, or any relevant experience where teamwork was essential.
✨Prepare for Technical Questions
Brush up on basic IT concepts and be ready to answer questions related to networking, cloud technology, and troubleshooting. Even if you don't have extensive experience, showing that you have a foundational understanding will impress the interviewers.
✨Demonstrate Your Willingness to Learn
Apprenticeships are all about growth, so be sure to convey your eagerness to learn new skills. Discuss any courses or training you've undertaken, and express your commitment to developing professionally throughout the apprenticeship.
