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- Tasks: Monitor live feeds and respond to public calls in a dynamic control room.
- Company: Join Stockton-on-Tees Borough Council, dedicated to safer communities and quality living.
- Benefits: Enjoy competitive salary, generous pension, annual leave, and learning opportunities.
- Why this job: Make a real impact on community safety while working in a tech-savvy environment.
- Qualifications: SIA CCTV and Security Licences preferred; willing to train within six months.
- Other info: 12-hour shifts available; perfect for those who thrive in fast-paced settings.
The predicted salary is between 24000 - 36000 £ per year.
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Control Room Operative, Stockton-on-Tees
Client:
Location:
Stockton-on-Tees, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
be0d329e5eb0
Job Views:
6
Posted:
01.08.2025
Expiry Date:
15.09.2025
Job Description:
Further Information At Stockton-on-Tees Borough Council, we believe in creating a workplace where people feel trusted, valued, and empowered to make a real difference. If you\’re looking for a career where your work directly contributes to safer communities and a better quality of life for residents and visitors alike — this is your opportunity!
We’re on the lookout for a motivated and tech-savvy individual to join our Security and Surveillance Team — a vital part of our mission to protect public spaces, reduce crime, and enhance community confidence.
As a Control Room Operative, you’ll be at the heart of our 24/7 operations, working in a modern CCTV and alarm receiving centre. We are looking for someone with potential to contribute to the Council’s vision for a safer environment for both the communities our residents live in but also for visitors to our town centres, parks, and open spaces.
Every day will be different, but the things you can expect to be involved in include:
- Monitor live feeds to help reduce crime and anti-social behaviour
- Respond to calls from the public and local businesses with professionalism and care
- Use cutting-edge software to support real-time decision-making
- Help protect council, business, and public assets across the borough
Your work will matter, as you will be directly supporting our goals to:
- Reduce crime and environmental offences
- Lower the fear of crime in our communities
- Safeguard vehicles, property, and public spaces
- Protecting our communities is a 24/7 operation, with 12-hour day and night shifts — ideal for those who thrive in dynamic, fast-paced environments.
While holding SIA CCTV and Security Licences is desirable, we welcome applicants who are willing to work towards these qualifications within six months of employment.
Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued, and supported to make a positive contribution at work.
We offer an excellent total reward package including a competitive salary, generous pension scheme, and annual leave entitlement, as well as access to a number of additional employee benefits and a wide range of learning and development opportunities.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
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Control Room Operative employer: Stockton Council
Contact Detail:
Stockton Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative
✨Tip Number 1
Familiarise yourself with the latest CCTV and alarm monitoring technologies. Being tech-savvy is crucial for a Control Room Operative, so understanding how these systems work will give you an edge during interviews.
✨Tip Number 2
Research Stockton-on-Tees Borough Council's initiatives and community safety goals. Showing that you understand their mission and how you can contribute will demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss scenarios where you've had to respond to emergencies or manage stressful situations. Highlighting your ability to stay calm under pressure will be key in this fast-paced environment.
✨Tip Number 4
Network with current or former employees of Stockton-on-Tees Borough Council if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Control Room Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Control Room Operative. Highlight key skills such as monitoring live feeds, responding to calls, and using software for decision-making.
Tailor Your Personal Statement: When completing your Personal Statement, directly address the essential and desirable criteria mentioned in the Person Specification. Use specific examples from your experience that demonstrate your ability to contribute to a safer community.
Highlight Relevant Skills: Emphasise any technical skills or experience you have with CCTV systems, security operations, or customer service. If you are willing to obtain SIA CCTV and Security Licences, mention this commitment in your application.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Stockton Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Control Room Operative. Be prepared to discuss how your skills and experiences align with the role, especially in monitoring live feeds and responding to public calls.
✨Showcase Your Tech Savviness
Since the position involves using cutting-edge software for real-time decision-making, be ready to talk about your experience with technology. Highlight any relevant software or systems you've used in previous roles, and express your willingness to learn new tools.
✨Demonstrate Your Communication Skills
As you'll be responding to calls from the public and local businesses, strong communication skills are essential. Prepare examples of how you've effectively communicated in past roles, particularly in high-pressure situations.
✨Express Your Commitment to Community Safety
The role is all about contributing to safer communities. Be ready to discuss why community safety matters to you and how you can contribute to the Council's vision. Showing genuine interest in making a difference will set you apart.