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- Tasks: Support councils with tech issues, maintain equipment, and assist customers in a friendly manner.
- Company: Join Xentrall Shared Services, making a difference in Stockton-on-Tees and Darlington communities.
- Benefits: Enjoy a competitive salary, 27 days leave, mentoring, and hybrid work options after probation.
- Why this job: Kickstart your IT career while earning, learning, and contributing to community services.
- Qualifications: GCSE English and Maths at Level 2; good communication and teamwork skills required.
- Other info: This is a fixed-term apprenticeship lasting up to 21 months.
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Client:
Location:
Stockton-on-Tees, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3f337882c332
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Are you ready to kickstart your career, earn while you learn, and make a real difference in your community? Start your journey toward a rewarding career in IT with an apprenticeship qualification at Darlington College.
At Xentrall Shared Services, we’re offering more than an apprenticeship — we’re offering a launchpad for your future. Whether you\’re starting out or seeking a new direction, our apprenticeships help you thrive. Your tasks, skills, and ideas contribute to creating better services for our customers — Stockton-on-Tees Borough Council & Darlington Borough Council, and the communities they serve.
As an Apprentice ICT Service Technician, you will support employees in Stockton-on-Tees and Darlington Borough Councils, helping them use technology effectively and resolving issues to maintain productivity.
Based in Darlington Town Hall or Dunedin House, Thornaby, you will work as part of a team to deliver these services.
You will assist in providing effective, efficient, and customer-focused ICT services, working in our ICT End User Engagement Team dedicated to quality and efficiency from the outset.
Your responsibilities include maintaining ICT equipment, installing and configuring software and hardware, resolving faults, and upgrading or replacing equipment. You will also work in the ICT Service Desk Firstline Team, assisting customers with their requests and issues with a friendly, knowledgeable approach.
Skills and experience required:
- Minimum qualifications of English and Maths at Level 2 (equivalent to GCSE grade 4/C or above / Functional Skills Level 2)
- Good communication and teamwork skills
- Commitment to the full duration of the apprenticeship — reliability, motivation, and ability to balance work and study
- Willingness to learn and develop new skills — please outline how you meet this criteria in your personal statement
What we offer:
- A competitive salary while gaining a nationally recognized qualification
- National Minimum Wage for Apprentices:
- Age 21 and over = £12.21/hour
- Age 18-20 = £10.00/hour
- Under 18 = £7.55/hour
For more details, refer to the Job Description and Person Specification in the Supporting Documents section.
Please note, this is a fixed-term apprenticeship for up to 21 months.
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Apprentice ICT Service Technician employer: Stockton Council
Contact Detail:
Stockton Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice ICT Service Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and software used by Xentrall Shared Services. Research common issues faced in ICT service roles and think about how you would approach resolving them. This knowledge will help you stand out during any interviews.
✨Tip Number 2
Network with current or former apprentices in similar roles. They can provide valuable insights into the apprenticeship experience and may even offer tips on what the interviewers are looking for. LinkedIn or local tech meetups can be great places to connect.
✨Tip Number 3
Demonstrate your commitment to learning by engaging in online courses or certifications related to ICT. Platforms like Coursera or Udemy offer relevant courses that can enhance your skills and show your dedication to potential employers.
✨Tip Number 4
Prepare for the interview by practising common questions related to teamwork and customer service, as these are crucial for the role. Think of examples from your past experiences where you've successfully worked in a team or helped someone solve a problem.
We think you need these skills to ace Apprentice ICT Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Apprentice ICT Service Technician position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong Personal Statement: In your personal statement, clearly outline your commitment to learning and developing new skills. Provide specific examples of how you have demonstrated reliability and motivation in previous roles or studies.
Highlight Relevant Skills: Make sure to emphasise your communication and teamwork skills in your CV and cover letter. Mention any experience you have with ICT equipment or customer service, as this will be relevant to the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stockton Council
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in technology and how it can improve people's lives. Share any personal experiences or projects that demonstrate your passion for IT, as this will resonate well with the interviewers.
✨Highlight Teamwork Skills
Since you'll be working as part of a team, it's crucial to showcase your ability to collaborate effectively. Prepare examples of past experiences where you successfully worked in a team setting, focusing on your role and contributions.
✨Demonstrate Problem-Solving Abilities
As an ICT Service Technician, you'll face various challenges. Be ready to discuss specific instances where you've resolved technical issues or helped others with their tech problems. This will illustrate your capability to handle the responsibilities of the role.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the apprenticeship, the team you'll be working with, and the types of projects you'll be involved in. This shows your eagerness to learn and engage.
