At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service at Billingham Forum.
- Company: Join Tees Active, a charitable trust dedicated to community health and wellbeing.
- Benefits: Enjoy discounts on activities, health services, and exclusive rewards with national retailers.
- Other info: Flexible shifts and opportunities for personal development await you!
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous supervisory experience and a passion for customer service are essential.
The predicted salary is between 31929 - 35929 £ per year.
Duty Manager – Billingham Forum
Billingham Forum - 37 hours per week, £16.55 per hour (£31,929.64 per annum).
We are seeking an ambitious and talented professional to join our team with excellent leadership, communication and management skills. We are looking for a Duty Manager with high standards and a commitment to service excellence who wishes to develop their career by taking responsibility for overseeing the full operational management in the day-to-day running of Billingham Forum.
THE COMPANY
Tees Active is a charitable leisure trust that invests every penny of profit into providing a variety of exciting and rewarding leisure activities to enable the local community to lead a healthier, happier and more active life.
Based in the community, our modern facilities include a state-of-the-art fitness club, an international standard White-Water Centre and the North East’s leading Ice Arena. Tees Active promotes physical activity to inspire active lifestyles, improve health and wellbeing and build stronger communities. With over 250 team members, Tees Active is committed to workforce training and personal development; the successful candidate will play an integral part in the future success of Tees Active.
BILLINGHAM FORUM
Billingham Forum is one of the Northeast’s most iconic leisure destinations. This wet and dry community facility includes three swimming pools, the North East’s leading Ice Arena, extensive modern health and fitness provision including sauna and steam room facilities, several activity and meeting rooms, and Go Climb, an interactive wall climbing experience.
THE ROLE
You will deliver excellent customer service through effective supervision and leadership of all operational team members. You will ensure the smooth running of the centre’s day-to-day activities and programme, acting as the primary point for resolving customer and staff issues, and you will be responsible for the security, cleanliness, health and safety of the building and everyone in it. You will act as the building keyholder for opening/closing the centre and take responsibility for ensuring the Forum remains a safe, smart, fully functioning community space during opening hours.
Hours will cover the full operating hours Monday to Sunday, working on a three-week shift pattern. The role is subject to an enhanced DBS check.
ABOUT YOU
This varied and challenging role requires pace, energy, resilience and high standards. You will need to be customer-focused, an effective leader and able to deal with complex customer and facilities issues. Previous supervision of staff and a minimum of twelve months experience in a supervisory role is essential.
You must have or be willing to attain on appointment:
- a National Pool Lifeguard Qualification
- a National Pool Plant Operators certificate
- a First Aid at Work qualification
- RLSS National Pool Lifeguard Trainer Assessor qualification
- Management/supervisory qualification
INFORMAL DISCUSSION
For an informal discussion, please contact Anne Restall (General Manager) on 01642 528575 or Paulina Banaszek (Deputy General Manager) on 01642 528848.
BENEFITS
As well as the opportunity to progress your career and experience within Leisure, you will gain access to a variety of team benefits split into two areas, MyPERKS and MyHEALTH, including:
- Free or discounted activities for you to stay active with Tees Active
- Discount on Tees Active activities for your immediate family
- Discounts with local businesses and services
- Recruitment referral incentive scheme
- A range of health and wellbeing services to keep you fit and healthy
- Access to exclusive rewards and discounts with over 500 national retailers
*The above benefits apply for contracted posts.
TO APPLY
To be part of this successful organisation, please download an application via teesactive.co.uk/careers.
Closing date: Sunday 5 October 2025
Interview Date: 13 October 2025
Please quote Reference: 738.
Completed applications should be uploaded via the apply link at teesactive.co.uk/careers or sent to recruitment@teesactive.co.uk, or by post to: HR Team, Redheugh House, 3rd Floor, Thornaby Place, Thornaby, Stockton-on-Tees, TS17 6SG.
C.V.s will not be considered.
If we have not contacted you within 6 weeks of the closing date, we would thank you for your interest in the vacancy but your application will not be progressed.
Duty Manager - Tees Active in Stockton-on-Tees employer: Stockton Area Vacancies
Tees Active is an exceptional employer dedicated to fostering a vibrant work culture that prioritises employee growth and community engagement. As a charitable leisure trust, we invest in our team members through comprehensive training and development opportunities, while offering attractive benefits such as free or discounted activities and health services. Working at Billingham Forum, a premier leisure destination, allows you to make a meaningful impact on the local community's health and wellbeing, all within a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Tees Active in Stockton-on-Tees
✨Get Involved in Local Sports Communities
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We think you need these skills to ace Duty Manager - Tees Active in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Stockton Area Vacancies aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Stockton Area Vacancies
✨Highlight Your Passion for Sports
When chatting with Stockton Area Vacancies, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
